Angelica Hernan-Bascuguin

Customer Representative

• Assist customers with their issues, keeping close communication with our co-workers locally or overseas to ensure prompt handling of exceptions or concerns.
• Deliver a positive customer experience for all customers and ensure a smooth execution of the shipment, by working closely with the customer and internal teams.
• Is responsible for customer satisfaction and experience with customer interaction
• understand customer's business drivers, needs and requirements and build strong relationships with all stakeholders including offshore GSC teams
• handle incoming customer services queries, issues and exception management
• may support the Customer Experience Partner and internal teams

Process Associate - AFRE Permit Declarant.

• Utilized expertise in export permit systems to enhance processing efficiency in Singapore.
• Communicated effectively with customer service teams based in Singapore to address inquiries.

Process Associate - FCL Product Support

• Supported maintenance of contracts within RATE MANAGEMENT TOOL (RMT) for all negotiated agreements.
• Facilitated collaboration between Regional Route Managers (RRM) and shipping lines for contract management.