ANGELIC DULGUIME
Manggahan, Pasig City
Summary
Accomplished Project Consultant at Bloom Consulting Group, adept in Business Analysis and fostering team growth. Excelled in cross-functional project management and risk mitigation, enhancing team productivity by implementing efficient processes. Proven track record in Claims Processing Proficiency, with a focus on achieving top-tier results and customer satisfaction.
Overview
15
15
years of professional experience
Work History
PROJECT CONSULTANT
BLOOM CONSULTING GROUP
10.2022 - 08.2024
- Microsoft Channel Marketing Operations: Support marketing investments with channel partners, including managing global incentives programs and support for co-marketing MDF programs.
- Go-To Market Team Operations: Support GTM teams with budget, reporting analysis and escalations across multiple teams.
- Project Management: Cross-team collaboration, drive to deadlines and outcomes
TEAM LEADER
BOLTON INTERNATIONAL INC
04.2021 - 10.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Auditing invoices and contract rates from shipping lines. Experienced in identifying errors and developing processes to limit and mitigate risks
End-to-End Shipping Process Analyst
BOLTON INTERNATIONAL INC
12.2017 - 04.2021
- Carrier Management: Negotiate contracts with shipping carriers, monitor performance, and resolve issues.
- Order Processing: Oversee the order processing workflow, including order entry, verification, and allocation.
- Shipping Documentation: Ensure accurate and timely preparation of shipping documentation, such as invoices, packing lists, and customs forms.
- Tracking and Tracing: Monitor shipments in transit, resolve tracking discrepancies, and provide timely updates to customers.
- Customer Service: Coordinate with customer service teams to address shipping inquiries and resolve issues promptly.
- Performance Analysis: Track key performance indicators (KPIs) related to shipping, identify trends, and implement corrective actions.
- Risk Management: Develop and implement contingency plans to mitigate risks associated with shipping operations.
- Compliance: Ensure compliance with all relevant shipping regulations, including customs regulations and transportation laws.
Marketing Consultant
TATA CONSULTANCY SERVICES
05.2015 - 12.2017
- Review and analysis: Carefully examine marketing materials, including but not limited to advertisements, brochures, digital campaigns, and promotional items, to verify their compliance with company guidelines and applicable regulations.
- Compliance assessment: Evaluate whether the materials align with the company's branding standards, messaging, and target audience. Assess their adherence to advertising laws, industry codes of conduct, and any specific requirements related to product or service promotion.
- Documentation: Maintain detailed records of audits, including findings, recommendations, and supporting documentation.
- Reporting: Prepare regular reports summarizing the results of audits, identifying any areas of concern, and suggesting improvements.
Medical Claims Analyst
ACCENTURE INC
12.2009 - 12.2014
- Managed high-volume caseloads for optimal productivity while maintaining strict attention to detail.
- Conducted comprehensive audits to identify inconsistencies and irregularities in medical claims data.
- Mentored junior analysts within the team to promote professional growth opportunities amongst peers.
- Acted as Team OIC, internal auditor and internal SME
Education
Bachelor of Science - Computer Science
St Paul University Surigao
Surigao City, Province Of Surigao Del Norte, Philippines 05.2001 -
Skills
Business Analysis
Project Management
Reports Management
Problem Solving
Attention to Detail
Time Management
Email Management
Risk Management
Claims Processing Proficiency
Customer Service
Documentation Handling
Employee Coaching
Timeline
PROJECT CONSULTANT
BLOOM CONSULTING GROUP
10.2022 - 08.2024
TEAM LEADER
BOLTON INTERNATIONAL INC
04.2021 - 10.2022
End-to-End Shipping Process Analyst
BOLTON INTERNATIONAL INC
12.2017 - 04.2021
Marketing Consultant
TATA CONSULTANCY SERVICES
05.2015 - 12.2017
Medical Claims Analyst
ACCENTURE INC
12.2009 - 12.2014
Bachelor of Science - Computer Science
St Paul University Surigao
05.2001 -
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