- Filipino
- English
Angelic A. Vijes
Team Leader
Oas
Summary
Dynamic and results-oriented team leader with over 8 years of experience in Telco Sales and Finance. Proven ability to inspire and develop team members through all stages, from training and transition to production and escalation support. Committed to achieving goals and driving metrics while upholding the highest standards of integrity and quality. Strategic thinker dedicated to fostering a collaborative environment that enhances performance and drives success.
Overview
18
18
years of professional experience
2
2
Language
Work History
Production Operator
TAKATA Philippines
- Airbags and Seatbelts Sewer
- Chainstitch Perimeter E
- Quality Controller
Team Leader
Convergys/Concentrix
04.2017 - Current
- Consistent top performing agent for a year
- Promising Transition Sales Support for 2 years
- Production, Transition and Support Leader for 5+ years
- Account's Client POC for system issues
- Escalations Leader for 2 years
- Certified on Leadership Academy
- Account's representative for FGDs and calibrations
Customer Service Representative/Miniteam Coach
Fidelity Information Services (FIS)
02.2014 - 04.2017
- Customer Service Rep for Prepaid Accounts
- Stolen and Blocking support for reported cards
- Filing disputes and fraud for compromised accounts
- Consistent Top Performer and Quarterly Champ Awardee
Secretary/ English Teacher
Alabang Meet E&B Incorporated
01.2013 - 02.2014
- Scheduler, Payroll management and collecting Class records
- Conduct classroom discussion online and man to man based
Junior Programmer (Systems Section)
Shi Designing and Manufacturing Inc (SDMI)
08.2007 - 02.2008
- Encoding and Programming Systems using Java/SQL
- Nihongo class taker (company requirement)
Education
Vocational Courses - Post Secondary
The Sisters of Mary School Girlstown
Silang, Cavite01.2004
Skills
Computer skills
Timeline
Team Leader
Convergys/Concentrix
04.2017 - Current
Customer Service Representative/Miniteam Coach
Fidelity Information Services (FIS)
02.2014 - 04.2017
Secretary/ English Teacher
Alabang Meet E&B Incorporated
01.2013 - 02.2014
Junior Programmer (Systems Section)
Shi Designing and Manufacturing Inc (SDMI)
08.2007 - 02.2008
Production Operator
TAKATA Philippines
Vocational Courses - Post Secondary
The Sisters of Mary School Girlstown
Languages
Personal Information
- Age: 35
- Height: 5' 3"
- Weight: 54kg
- Citizenship: Filipino
- Father's Name: Alfredo Vijes
- Mother's Name: Virginia Vijes
- Date of Birth: 10/02/91
- Gender: Female
- Religion: Roman Catholic
- Place of Birth: Quezon
Confirmation
I hereby confirm that the above information supplied herein are true and correct to the best of my knowledge and belief.
Personal Information
- Age: 35
- Height: 5' 3"
- Weight: 54kg
- Citizenship: Filipino
- Father's Name: Alfredo Vijes
- Mother's Name: Virginia Vijes
- Date of Birth: 10/02/91
- Gender: Female
- Religion: Roman Catholic
- Place of Birth: Quezon