Angel Grace S. Serencio
Cebu City
Summary
Developed strong financial and administrative skills in a fast-paced billing environment, now seeking to transition into a Virtual Assistant role to provide accurate and efficient support.
Overview
4
4
years of professional experience
Work History
Billing Clerk
PGA MOTORCARS INC.
07.2023 - Current
- Processed invoices and ensure that over the counter sale of accessories and repair units are billed accurately.
- Handled collections, payment follow-ups.
- Reporting of daily and monthly collection and sales report.
- Accounts Payable (creates request for payment of payables).
- Administrative (ensure building/office cleanliness and orderliness, reports any damages and incident to Admin Manager, etc.)
- Other tasks assigned.
BPO Customer Service Representative
Concentrix, CVG Philippines, Inc.
Cebu City
07.2022 - 03.2023
- Assess all in-bound calls to accurately, and efficiently address customer’s needs by maintaining a strong customer focus.
- Maintain basic knowledge of procedures, product information and online resource tools (be efficient in navigating multiple systems.)
- Establish and maintain effective relationships with customers to gain their trust and respect.
Education
Bachelor of Science - Business Administration major in Financial Management
University of San Jose Recoletos
Cebu City12-2021
Skills
- Billing & Invoicing
- Data Entry & Record Management
- Microsoft Office Word, Excel and Powerpoint
- Attention to Detail & Accuracy
- Email Management and Response Handling
Accomplishments
- Insurance Commission Licensure Exam Passer (2021)
- NC2 in Computer System and Servicing (2016)
LANGUAGES
English
Tagalog
Cebuano
Timeline
Billing Clerk
PGA MOTORCARS INC.
07.2023 - Current
BPO Customer Service Representative
Concentrix, CVG Philippines, Inc.
07.2022 - 03.2023
Bachelor of Science - Business Administration major in Financial Management
University of San Jose Recoletos