Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Angeles Sibay

Team Manager
Lapu-Lapu

Summary

Proficient Job Title delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in Skill. Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Product or Service expertise, including competitive offerings, pricing, and market positioning. Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering Number years of extensive leadership experience in Industry. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.

Overview

18
18
years of professional experience

Work History

Team Manager

Strategic Office Support
IT Park, Lahug, Cebu City
07.2023 - Current
  • Developed detailed plans based on broad guidance and direction.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
  • Developed performance measurement strategies, identifying areas for improvement.

Sales Coordinator

Elite Motors
Waukegan, Illinois
2023.07 - 2024.01
  • Cultivated interpersonal skills by building positive relationships with others.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Worked well in a team setting, providing support and guidance.
  • Strengthened communication skills through regular interactions with others.

Operations Manager

Telstra Powered By Teletech
IT Park, Lahug, Cebu City
04.2013 - 06.2023
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Reported issues to higher management with great detail.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Developed robust contingency plans to ensure business continuity during unforeseen disruptions.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Analyzed and reported on key performance metrics to senior management.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Implemented quality control systems that boosted overall product consistency and reliability.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Interacted well with customers to build connections and nurture relationships.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.

Team Manager

Sykes Asia Inc
F Cabahug, Mabolo, Cebu City
09.2006 - 04.2013
  • Developed detailed plans based on broad guidance and direction.
  • Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
  • Developed performance measurement strategies, identifying areas for improvement.
  • Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Facilitated meetings to communicate team performance goals and results.
  • Defined clear targets and objectives and communicated to other team members.
  • Reduced employee turnover rates with targeted retention initiatives, including competitive compensation packages and career advancement opportunities.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Aligned team goals and objectives with organizational strategy, aiding business growth.
  • Cultivated positive, productive team environments, resolving conflicts quickly.
  • Coordinated team collaboration to share ideas and build best practices.
  • Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
  • Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Implemented training programs to maximise team member development and potential.
  • Evaluated employee performance on Timeframe basis and coached and trained Number team members, increasing quality of work and employee motivation.
  • Analyzed team performance data to provide meaningful insights, enabling informed decision-making.
  • Recruited and trained high-performing team members, maintaining optimized customer service.
  • Collaborated with cross-functional departments to drive cohesive efforts towards common goals and objectives.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Delivered regular team meetings for aligned work towards common goals.
  • Optimized resource allocation to maximize team output while minimizing costs for the organization.
  • Established and maintained performance, quality and service standards for professional customer care.
  • Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
  • Streamlined communication channels for increased efficiency in project execution and decision-making processes.
  • Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Championed process improvements within the department by identifying inefficiencies, proposing solutions, and leading change initiatives.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Led employee relations through effective communication, coaching, training, and development.

Quality Assurance Analyst

Sykes Asia Inc
F Cabahug St, Mabolo, Cebu City
03.2009 - 06.2011
  • Assisted teammates in developing skills necessary to grasp application concepts and tool suite.
  • Improved product reliability by executing rigorous test plans and ensuring software met established requirements.
  • Fixed identified issues to improve workflows.
  • Wrote and maintained detailed internal documentation on developed systems.
  • Evaluated function, performance and design compliance of every product against design standards and customer needs.
  • Collaborated with development teams to identify, track, and resolve software defects in a timely manner.
  • Adhered to standardized software quality assurance best practices, policies and processes.
  • Contributed to seamless project handoffs between teams by providing clear documentation of testing results and recommendations for improvements.
  • Developed reports and materials for key stakeholders related to quality goals, progress and challenges.
  • Championed quality assurance initiatives within the organization by promoting a culture of continuous improvement and striving for excellence in all aspects of product development.
  • Assisted in developing company-wide quality assurance standards to ensure consistency across all projects undertaken by the organization.
  • Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
  • Authored and maintained well-organized, efficient and successful manual test cases for entire team.
  • Reduced defect rates through meticulous attention to detail during code reviews, working closely with developers to address any identified issues quickly.

Education

Graduate - Bachelor of Science in Electronics Communication

College of Technological Sciences-Cebu
Osmeña BLVRD, Cebu City
03.2002

Skills

Employee Scheduling

undefined

Accomplishments

  • Collaborated with team of Number in the development of Project name.
  • Achieved Result through effectively helping with Task.
  • Supervised team of Number staff members.
  • Achieved Result by completing Task with accuracy and efficiency.
  • Documented and resolved Issue which led to Results.

Timeline

Team Manager

Strategic Office Support
07.2023 - Current

Sales Coordinator

Elite Motors
2023.07 - 2024.01

Operations Manager

Telstra Powered By Teletech
04.2013 - 06.2023

Quality Assurance Analyst

Sykes Asia Inc
03.2009 - 06.2011

Team Manager

Sykes Asia Inc
09.2006 - 04.2013

Graduate - Bachelor of Science in Electronics Communication

College of Technological Sciences-Cebu

Similar Profiles

CREATE PROFILE
Angeles SibayTeam Manager