Angeleen Almendral
Customer Care Associate
Paranque,Metro Manila
Summary
Knowledgeable and dedicated customer service professional with extensive experience in BPO industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Personable Customer Service professional offering over 8 years of experience resolving account and service concerns for both Telecommunication & Healthcare customers.
Overview
4
4
years of post-secondary education
10
10
years of professional experience
Work History
Customer Service Specialist
Ibex.
Paranque
10.2017 - Current
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
English Teacher
WITHUS Christian School
Paranaque
08.2016 - 07.2017
- Prepared and implemented lesson plans covering required course topics.
- Administered assessments and standardized tests to evaluate student progress.
- Prepared comprehensive English curriculum for [Number] students.
- Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
- Tracked student progress using exams and weekly graded assignments, keeping detailed notes and working with students to identify and rectify issues.
Healthcare Assistant
United Health Care - Optum
Paranaque
10.2016 - 10.2021
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Promptly responded to inquiries and requests from prospective customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Technical Support Representative
Concentrix
Naga
08.2016 - 07.2017
- Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
Education
Bachelor of Arts - Bachelor of Arts in Biblical Studies Major in GM
School of Urban Missions, SUM Bible College & Th
Oakland, Califonia 08.2015 - 12.2016
Bachelor of Arts - Bachelor of Arts Major in English
Ateneo De Naga University
Naga City 06.2006 - 03.2009
Skills
Excellent written and oral communication
undefinedTimeline
Customer Service Specialist
Ibex.
10.2017 - Current
Healthcare Assistant
United Health Care - Optum
10.2016 - 10.2021
English Teacher
WITHUS Christian School
08.2016 - 07.2017
Technical Support Representative
Concentrix
08.2016 - 07.2017
Bachelor of Arts - Bachelor of Arts in Biblical Studies Major in GM
School of Urban Missions, SUM Bible College & Th
08.2015 - 12.2016
Bachelor of Arts - Bachelor of Arts Major in English
Ateneo De Naga University
06.2006 - 03.2009
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