Angel Ann Lustares
San Juan, Metro Manila,00
Summary
To develop and enhance further the knowledge, skills, and attitude in the progress of the company.
Overview
1
1
year of professional experience
Work History
Front of House Usher
Topserve Service Solutions
Mall Of Asia Arena
12.2023 - Current
- Handled guest inquiries professionally, offering solutions or escalating issues when necessary.
- Provided clear directions and information to guests about event schedules, venue layout, and amenities.
- Assisted in emergency situations by following established evacuation plans and coordinating efforts with fellow ushers and security personnel.
- Participated in regular training sessions to stay current on venue policies, safety protocols, and customer service best practices.
- Streamlined guest check-in process by efficiently handling ticket scanning duties.
- Assisted guests with special needs, ensuring accessibility and comfort throughout their visit.
- Ensured guest satisfaction by addressing concerns promptly and providing exceptional service throughout their visit.
- Enhanced customer experience by providing friendly and efficient service in seating and ticketing.
- Coordinated with security staff to address any safety concerns or incidents promptly.
- Supported event success by ensuring that guests followed venue policies and procedures while attending performances.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Reviewed tickets for authenticity and applicability to particular event.
- Monitored guests for compliance with safety and security protocols, raising any issue with security.
- Assisted patrons with seating by giving directions and lighting paths.
Education
Bachelor of Science - Entrepreneurship
Technological University of The Philippines
Manila, Metro Manila, Philippines06-2026
High School Diploma -
Pagbilao Grande Island National High School
Pagbilao, Quezon, Philippines07-2022
Skills
- Teamwork and collaboration
- Adaptability and flexibility
- Active listening
- Strong interpersonal skills
Personal Information
- Age: 19
- Place of Birth: Quezon City
- Height: 4'11
- Weight: 48 kg
- Citizenship: Filipino
- Mother's Name: Rosemarie Lustares
- Date of Birth: 04/03/04
- Gender: Female
- Marital Status: Single
- Religion: Roman Catholic
Languages
English
Intermediate (B1)
Filipino
Advanced (C1)
Timeline
Front of House Usher
Topserve Service Solutions
12.2023 - Current
Bachelor of Science - Entrepreneurship
Technological University of The Philippines
High School Diploma -
Pagbilao Grande Island National High School