Angel Ann Lustares

Topserve Service Solutions

12.2023 - Current

Handled guest inquiries professionally, offering solutions or escalating issues when necessary.
Provided clear directions and information to guests about event schedules, venue layout, and amenities.
Assisted in emergency situations by following established evacuation plans and coordinating efforts with fellow ushers and security personnel.
Participated in regular training sessions to stay current on venue policies, safety protocols, and customer service best practices.
Streamlined guest check-in process by efficiently handling ticket scanning duties.
Assisted guests with special needs, ensuring accessibility and comfort throughout their visit.
Ensured guest satisfaction by addressing concerns promptly and providing exceptional service throughout their visit.
Enhanced customer experience by providing friendly and efficient service in seating and ticketing.
Coordinated with security staff to address any safety concerns or incidents promptly.
Supported event success by ensuring that guests followed venue policies and procedures while attending performances.
Greeted customers with smile and provided friendly, knowledgeable service.
Reviewed tickets for authenticity and applicability to particular event.
Monitored guests for compliance with safety and security protocols, raising any issue with security.
Assisted patrons with seating by giving directions and lighting paths.