Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Angela Maan Magbanua

Blk 40 Lot 2 Ph 5 South Morning View, Timalan Balsahan,Naic, Cavite

Summary

Experienced in handling customer queries with friendly and professional approach. Thrive in fast-paced environments, ensuring customer satisfaction through clear communication and problem-solving. Excel in building rapport and resolving issues efficiently.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

ROYAL CARIBBEAN GROUP
Ayala, Makati
07.2025 - 03.2026
  • Managed inbound calls from guests regarding reservations and booking inquiries
  • Facilitated booking modifications, cancellations, and special requests

Call Center Trainer

C3 EVERISE
BGC, Taguig
07.2021 - 09.2023
  • Facilitated onboarding classes using various online platforms, including Microsoft Teams
  • Provided training and coaching sessions for new and experienced call centre agents
  • Supported employees in enhancing productivity levels

Call Center Trainer

TELEPERFORMANCE
Makati, Manila
09.2018 - 07.2021
  • Administered an inviting sales atmosphere that enhanced customer interaction and engagement
  • Created impactful visual displays through the strategic design of training materials
  • Enabled new agents to achieve fluency in language training, ensuring readiness for product-specific learning

Education

Bachelor of Secondary Education - English

CAVITE STATE UNIVERSITY - CCAT CAMPUS
2025

Humanities and Social Sciences

SAINT AUGUSTINE SCHOOL - SENIOR HIGH SCHOOL
2019

Skills

  • Customer service
  • Training development
  • Reservation management
  • Microsoft Office

References

Jerald Olan

 Training Manager, Teleperformance                                      09190885428

Karissa Aila Moises

 Assistant Training Manager, C3 Everise                                09661753133

Timeline

Customer Service Representative

ROYAL CARIBBEAN GROUP
07.2025 - 03.2026

Call Center Trainer

C3 EVERISE
07.2021 - 09.2023

Call Center Trainer

TELEPERFORMANCE
09.2018 - 07.2021

Bachelor of Secondary Education - English

CAVITE STATE UNIVERSITY - CCAT CAMPUS

Humanities and Social Sciences

SAINT AUGUSTINE SCHOOL - SENIOR HIGH SCHOOL
Angela Maan Magbanua