Angela Gail Florendo
Restaurant Manager
Cebu City, Province of Cebu
Summary
Seeking to leverage my knowledge and skills in hospitality operations, guest services, and team management as a Restaurant Manager. Eager to contribute to creating exceptional dining experiences and ensuring seamless restaurant operations while growing within a dynamic organization.
Overview
4
4
years of professional experience
Work History
Restaurant Manager
Cafe Bai
12.2023 - 09.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Team Leader
Cafe Bai
11.2022 - 12.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Food Service Associate
Cafe Bai
07.2021 - 11.2022
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Intern
Cafe Bai
11.2020 - 03.2021
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Education
Bachelor of Science - Hospitality Management
Southwestern University PHINMA
Cebu City 04.2001 -
High School Diploma -
Southwestern University PHINMA
Cebu City 04.2001 -
Skills
Staff Management
Operations Management
Customer Engagement
Team Management
Timeline
Restaurant Manager
Cafe Bai
12.2023 - 09.2024
Team Leader
Cafe Bai
11.2022 - 12.2023
Food Service Associate
Cafe Bai
07.2021 - 11.2022
Intern
Cafe Bai
11.2020 - 03.2021
Bachelor of Science - Hospitality Management
Southwestern University PHINMA
04.2001 -
High School Diploma -
Southwestern University PHINMA
04.2001 -
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