Angela Faye P. Remolona- Nilooban
Helpdesk Associate
Santa Mesa
Summary
Friendly Help Desk Technician with 1 years quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Helpdesk position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Helpdesk
Lucky 8 Star Quest Inc.
Sta. Ana Manila
06.2021 - 01.2023
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided basic end-user troubleshooting and desktop support.
- Used ticketing systems to manage and process support actions and requests.
- Documented support interactions for future reference.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and a fast-paced environment.
Helpdesk Agent
Alpha Red Management Systems Inc.
Mandaluyong
01.2021 - 05.2021
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Provided on-call support for critical issues related to [Software].
- Provided primary customer support to internal and external customers.
- Maintained and managed customer files and databases.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Customer Service Associate
AlphaRed Management Systems Inc.
Mandaluyong
11.2020 - 04.2021
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Provided basic end-user troubleshooting and desktop support.
Education
Bachelor of Science - Information Technology
St. Anne College Lucena Inc.
Lucena City, Quezon Province 05.2014 - 05.2018
Timeline
Helpdesk
Lucky 8 Star Quest Inc.
06.2021 - 01.2023
Helpdesk Agent
Alpha Red Management Systems Inc.
01.2021 - 05.2021
Customer Service Associate
AlphaRed Management Systems Inc.
11.2020 - 04.2021
Bachelor of Science - Information Technology
St. Anne College Lucena Inc.
05.2014 - 05.2018
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Similar Profiles
JAMIE MASON-JONESJAMIE MASON-JONES
Senior Front of House at Lucky 8Senior Front of House at Lucky 8
Haroon RiasatHaroon Riasat
SOFTWARE ENGINEER at QUEST I-8SOFTWARE ENGINEER at QUEST I-8
Angeline FletcherAngeline Fletcher
Drop/Count Team Member at Lucky Star CasinoDrop/Count Team Member at Lucky Star Casino