Angela Reyes, CPHR

Same job description with EY

• Responsible for completing assigned HR functional transaction or work activities of Executive Recruitment Administration in accordance with established policies, procedures and service level agreements of Global Delivery Service whilst building positive and productive relationships with customer representatives. Performs delivery of combined HR functions (recruitment support, onboarding support, people data administration, learning administration and performance management). Develops and maintains advanced understanding and knowledge of GDS procedures and approach for assigned areas. Assists or fill in during absence of Supervisor.
• Essential Functions of Job:
• Managed HR functional inquiries/requests/transactions as assigned (including inquiries or requests via telephone or email) in accordance with established policies and procedures
• Increased employee satisfaction metric by ensuring all transactions are processed, documented and delivered within defined SLAs and quality standards and that work instructions are diligently followed; escalates issues as needed
• Develops and maintains advanced understanding and knowledge of GDS procedures and approach for their assigned area(s)
• Processes and/or reviews more complex transactions; performs duties and responsibilities with limited supervision
• Ensures all new process updates are incorporated while processing transactions
• Responds to customer needs and inquiries, exercises good judgment in applying concepts and guidelines
• Participates in peer-level review of deliverables as assigned; records and reports both positive and negative findings
• Assists Supervisor as requested such as monitoring status of service delivery queues and resource planning; aids less experienced team members.
• Fills in during absence of Supervisor (if needed)
• Follows through on commitments and takes responsibility for results; effectively prioritizes assignments; identifies and reports barriers and issues to Supervisor.
• Responds to emails and enquires in timely manner
• Prepares and contributes to reporting as directed
• Participates in on-boarding of new recruits from training perspective as requested
• Actively participates and completes performance management and development plan activities
• Identifies potential areas for process improvements and makes recommendations to Supervisor; initiates and/or participates in process improvement initiatives
• Assists with GDS initiatives and other projects as assigned
• Ensures GDS organizational policies and processes are followed

• Handle Executive recruitment support (Reporting directly to VP of Executive Recruiting in US)
• Responsible for coordinating and sending correspondence to hiring manager, recruiting manager, and candidate within prescribed correspondence guidelines and templates. Works to determine availability and coordinate interviewing scheduling and related items such as travel, conference lines, or interviewing space
• Initiates requisition setup and position posting, once approved, onto company websites, job boards and specialty sites as requested.
• Manages and updates Applicant Tracking System – Taleo as superuser with candidate updates throughout recruiting process.
• Responsible of managing administration of HRIS process for Executive Recruiting team. Ensures accuracy and completeness of new hire updates in database.
• Manages candidate onboarding
• Conducts database searches for candidates based on predefined set of requirements. Reviews applicant qualifications based on predefined set of requirements.
• Creates and maintains offer details for selected candidates in system (Oracle/Taleo)
• Participate and supports preparation for events like job fairs, university recruiting programs, etc.
• Responsible for developing understanding of policies, procedures and regulations relating to job duties.
• Performs other duties as assigned by management.

• Responsible for validating and routing request coming in for following streams 1. HR Administration (Hire to Retire) 2. Payroll 3. HR Service Center
• Ensures that every request coming from Nestle HR operating companies including end users (employees) are validated and analyzed accordingly.
• Facilitates and maintains database channels for each type of request.
• E AF – Employee Action Form via Knowledge Base - Enwisen SAP - for request maintenance.
• Email- for request that can’t be sent through EAF email is sent including fax message.
• Responsible in identifying whether request is valid for maintenance in system and if deemed so must dispatch to right HR Associate. Interprets email request and creates case for each depending on which type it is classified.
• Gives accurate details of case and request made to supervisor and managers. Ensures that Service level agreements are achieved.
• Assists HR Associates in key details of transactions/case that they have received.
• Responsible in generating daily reports for Daily operations review:
• Transactions done after turnaround time.
• Ensures balance of transactions/cases for all HR Associate. Rejects request that is deemed to be invalid.
• Participates in problem solving and process improvements.
• Coordinates with Payroll and Service center if there are issues that’s included within their scope of knowledge.
• Responsible for maintaining record of history of all cases made including necessary details so that SLA targets are identified Collaborates with supervisors and managers on how to address conflicts regarding HR concerns.

• Labor Relations
• Manpower Planning & Recruitment
• Helps in implementation of company policies in areas of Human Resources such as employment, labor relations, performance management, benefits administration, and other employee services
• Selection and Hiring
• Conducts initial screening and interview of applicants for rank-and-file position in accordance with company standards.
• Facilitates scheduling for final interview and/or testing
• Interprets tests results of applicants and gives appropriate recommendation
• Conducts recruitment validation
• Ensures completeness of pre-employment requirements and checks validity of documents. Schedules and facilitates orientation of new employees
• Ensures that employment-related forms are properly accomplished and submitted by newly hired employees.
• Prepares employment contract and corresponding 201 files
• Assists in deployment of newly hired employees
• Endorses employment documents for file maintenance encoding
• Ensures effective recruitment monitoring system and submits periodic reports
• Participates in manpower sourcing activities sponsored by government, private organizations, and schools/universities
• Ensures proper documentation of changes in employment and personal records
• Ensures completeness and checks validity of all supporting documents submitted by employees
• Assists HR Officer/Supervisor in gathering related documents for use of HR Manager in evaluating candidates for regularization, promotion, or transfer
• Facilitates schedule of interview and/or testing
• Coordinates with Training for orientation/job induction
• Employee Relations & Employee Discipline.
• Ensures that Incident/Violation Report (I/VRs) are properly recorded prior to endorsement to HR Manager Prepares necessary documents relative to investigation of incident/violation committed Facilitates schedule of administrative investigation meeting
• Prepares Administrative Investigation Report for endorsement to concerned
• Division/Department Head Updates employee's personnel record
• Employee Communication
• Assists coordination with Union/CEA/SCG and dissemination of related information. Monitors utilization of CBA related benefits
• Coordinates with HR Officer/Supervisor to ensure availability of all HR Forms and documents in department.
• Observes safety and security measure relative to functions of department.
• Maintains confidentiality of employees' 201 files and all other information and documents.
• Gives accurate and relevant feedback to HR Manager.