Angela Manzanares
Data Associate
Santolan Pasig City
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
9
9
years of professional experience
Work History
Shift Leader
Rustan Coffee Corporation
10.2019 - 01.2025
- Trained new employees and delegated daily tasks and responsibilities.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
Customer Service Crew Member
Golden Arches Development
09.2016 - 03.2019
- Completed tasks efficiently, demonstrating strong multitasking abilities during peak service hours.
- Achieved high levels of customer satisfaction through attentive listening and empathetic responses to concerns.
- Implemented new strategies for handling difficult situations, resulting in improved customer retention rates.
- Collaborated with team members to achieve performance goals consistently each month.
Technical Support Representative
Teleperformance
10.2015 - 06.2016
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Used ticketing systems to manage and process support actions and requests.
Education
Bachelor of Science - Business Administration And Management
University Of Manila
Manila City 04.2001 -
Skills
Problem-solving
Production reporting
Equipment troubleshooting
Customer service management
Creative problem solving
Staff supervision
Safety processes and procedures
Timeline
Shift Leader
Rustan Coffee Corporation
10.2019 - 01.2025
Customer Service Crew Member
Golden Arches Development
09.2016 - 03.2019
Technical Support Representative
Teleperformance
10.2015 - 06.2016
Bachelor of Science - Business Administration And Management
University Of Manila
04.2001 -