ANGELA KEIKO TORRES
Muntinlupa City
Summary
Personable and resourceful individual skilled in effective communication and efficient problem-solving. Deep understanding of customer service principles, with expertise in active listening and conflict resolution. Committed to improving customer satisfaction and streamlining service processes through effective communication and problem-solving abilities.
Overview
1
1
year of professional experience
Work History
Call Center Associate
Platinum Outsourcing
08.2024 - Current
- Australian based company
- Attending meetings every week for client updates and catch up
- Assisted customers by answering questions and responding to inquiries.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Analyzed and escalated complaints, issues, and grievances to designated departments for investigation and response.
Customer Service Representative
Bill Gosling Outsourcing
09.2023 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Biology (Medical Track)
Far Eastern University
Manila01.2023
Skills
- Teamwork
- Critical thinking
- Meeting deadlines
- Call handling
- Verbal and written communication
- Appointment scheduling
- Documentation and reporting
- Multitasking Abilities
Languages
English
Filipino
Timeline
Call Center Associate
Platinum Outsourcing
08.2024 - Current
Customer Service Representative
Bill Gosling Outsourcing
09.2023 - 12.2023
Bachelor of Science - Biology (Medical Track)
Far Eastern University
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