Angela Mae Donsol
Mandaluyong
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated in providing exceptional customer service through active listening and problem solving.
Overview
8
8
years of professional experience
11
11
years of post-secondary education
Work History
Insurance Service Representative
Cognizant
Taguig
2021.11 - Current
- Managed high call volume effectively, ensuring prompt response times while maintaining quality of service provided to callers.
- Increased policyholder retention with exceptional customer service and detailed explanation of insurance coverages.
- Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
- Responded to customer requests for products, services, and company information.
Team Leader
VXI
Makati
2021.03 - 2021.11
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Implemented employee recognition programs that boosted morale and increased retention rates within the team.
Customer Service Representative
VXI
Makati
2016.05 - 2021.03
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Implemented preventative maintenance strategies that reduced instances of recurring technical problems.
- Provided exceptional customer service throughout the repair process, addressing concerns promptly and professionally.
- Educated customers on proper device care and maintenance, reducing the frequency of preventable issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Mandaluyong Elementary School
Mandaluyong 2004.06 - 2009.02
BS Psychology -
Rizal Technological University
Mandaluyonf City 2012.06 - 2015.05
Mandaluyong High School
Mandaluyong 2009.06 - 2012.05
Skills
Customer service
Customer Service
Teamwork and Collaboration
Attention to Detail
Multitasking Abilitie
Timeline
Insurance Service Representative
Cognizant
2021.11 - Current
Team Leader
VXI
2021.03 - 2021.11
Customer Service Representative
VXI
2016.05 - 2021.03
BS Psychology -
Rizal Technological University
2012.06 - 2015.05
Mandaluyong High School
2009.06 - 2012.05
Mandaluyong Elementary School
2004.06 - 2009.02