Angela Dionio

Door Lady
Rosewood Hotel – Qatar (Pre-opening Team)
September 2024 – June 2025

• Warmly welcomed and assisted guests upon arrival and departure
• Ensured smooth and organized guest flow at the hotel entrance
• Delivered high standards of hospitality aligned with luxury brand expectations
• Assisted guests with inquiries and coordinated with concierge/front office team
• Maintained professional appearance and upheld service excellence during pre-opening operations

• Monitored and maintained the lobby area and front desk to ensure a clean, safe, and pleasant environment for guests and staff.
• Handling Irate Guest/Staff.
• Answered incoming calls and responded to customer inquiries in a timely and courteous manner.
• Handled cash and credit card transactions in accordance with company policies and procedures.
• Daily Inventory using Excel.
• Paper works to ensure legal requirements with the staff.

• Performed opening and closing duties as required by the restaurant.
• Instructed guest of menu specials, took food and beverages orders.
• Successfully managed the daily operations of a busy restaurant.
• Coordinated with the kitchen staff to ensure timely and accurate order preparation.
• Regularly follow-up with guest tables and promptly full-fill additional request.
• Response appropriate to customer complaints and bring any issues to attention of manager.

• Handle Middle East
• Provided timely and accurate information to customers regarding flight schedules, fares, and promotions
• Collaborated with other departments to ensure customer issues are resolved in a timely manner
• Monitored and updated customer records to ensure accuracy and compliance with airline regulations

• Managed event registration and attendance tracking, resulting in accurate data collection and reporting.