ANGELA BUTALID
Tagum City
Summary
Dynamic professional with extensive experience in customer service and retail operations, recognized for achieving exceptional customer satisfaction and maintaining accurate records and transactions. Proven ability to collaborate effectively with teams to enhance organizational efficiency and service quality. Committed to driving positive customer experiences and contributing to the success of a growth-oriented company. Eager to leverage skills in a challenging environment that values dedication and innovation.
Overview
2
2
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE | SERVICE DESK ACCOUNT
Nadela Business Center Inc.
01.2024 - 11.2025
- Delivered comprehensive customer support through phone, email, and chat channels, assisting applicants with process navigation and resolving technical concerns in compliance with company standards.
- Achieved a 95% customer satisfaction rate by resolving inquiries promptly, demonstrating empathy, and ensuring accurate communication.
- Collaborated with cross-functional teams to address complex issues, contributing to improved turnaround times and operational efficiency.
- Utilized CRM systems to manage applicant records, monitor communication logs, and ensure data privacy compliance in accordance with company policy.
7/11 STORE - ALL - AROUND STORE CLERK
S & S Enterprises
07.2023 - 01.2024
- Delivered excellent customer service in a fast-paced retail environment, assisting customers with purchases, inquiries, and product recommendations to ensure a positive shopping experience.
- Operated cash registers and processed transactions with 100% accuracy, maintaining accountability for daily sales and cash balancing.
- Monitored product inventory, prepared stock reports, and ensured shelves were properly replenished and organized to meet store display standards.
- Effectively handled customer concerns and complaints, contributing to improved customer retention and satisfaction ratings.
- Recognized by management for efficiency, reliability, and strong teamwork, consistently exceeding store performance expectations.
Education
Bachelor - Science in Nursing
St. Mary's College of Tagum Inc.
Tagum City, Davao Del Norte01.2024
Humanities and Social Sciences
UM Tagum College
Tagum City01.2023
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Sto. Nino College of Science and Technology Inc.
Tagum City, Davao del Norte01.2021
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Documentation
- Customer relations
Timeline
CUSTOMER SERVICE REPRESENTATIVE | SERVICE DESK ACCOUNT
Nadela Business Center Inc.
01.2024 - 11.2025
7/11 STORE - ALL - AROUND STORE CLERK
S & S Enterprises
07.2023 - 01.2024
Humanities and Social Sciences
UM Tagum College
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Sto. Nino College of Science and Technology Inc.
Bachelor - Science in Nursing
St. Mary's College of Tagum Inc.