Desired Job Title
Customer Service RepresentativeTellerWork Type
Full TimeLocation Preference
On-SiteLocation: 5 Women’s Club St. Quezon City, Metro Manila, 00
Open to relocation: Yes
ANGELA ANTOLIN
Quezon City, Metro Manila
Work Preference
Summary
Experienced Cashier/Teller with over 7 years in delivering outstanding customer service and managing administrative tasks. Skilled in fostering customer relationships, ensuring accurate transactions, and creating a welcoming store atmosphere. Dedicated to maintaining high service standards in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Accounting and Loans Support Assistant
Pag-IBIG Fund (DBP Service Corporation)
08.2018 - 04.2025
- Processed over-the-counter transactions for member contributions, short-term loans, modified Pag-IBIG II, and various accounts.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Supported office operations by maintaining orderly records and prompt administrative turnaround.
- Enhanced customer satisfaction by addressing and resolving support inquiries in a timely manner.
CUSTOMER SERVICE REPRESENTATIVE-TELLER
Metropolitan Bank & Trust Company
02.2018 - 07.2018
- Managed customers' financial transactions such as deposits, withdrawals/encashments, fund transfers, bills payment, foreign currency exchange, cashier's check.
- Addressed customer inquiries regarding accounts, banking services, and transaction concerns with accuracy.
- Processed deposits, withdrawals, transfers, and payment requests while maintaining service standards.
- Verified account information and transaction details to prevent errors and support compliance.
MANAGEMENT & AUDIT ANALYST
LandBank of the Philippines
06.2016 - 01.2018
- Conducted Credit Review of three Lending Units.
- Prepared clear audit working papers and summarized issues for management review.
- Assisted in the evaluation of quarterly action plans on the remaining open findings of Lending Units and justifications of audit inputs issued to concerned personnel for clearance purposes (e.g promotion, resignation, retirement etc.).
- Consolidated Audit Procedures of the Lending process for updating of Teammate Project.
ADMINISTRATIVE SERVICES OFFICER I
LandBank of the Philippines
05.2015 - 06.2016
- Led administrative support workflows, ensuring accurate records, correspondence, and documentation control.
- Coordinated office procurement, supply inventory, and vendor follow-up to maintain uninterrupted operations.
- Prepared reports, memos, and supporting documents for management review and decision-making.
Education
BSBA - Major in Internal Auditing
Far Eastern University
Nicanor Reyes St. Sampaloc, Manila01.2015
Secondary Education - undefined
Saint Augustine’s School
Rizal, Tagudin, Ilocos Sur01.2011
Primary Education - undefined
San Pedro Community School
Dardarat, Tagudin, Ilocos Sur01.2007
Skills
Transaction processing
Customer Relations
Client Interaction
Computer applications proficiency
Attention to detail
Organizational skills
Team collaboration
Adaptability
Personal Information
- Date of Birth: 1995-07-28
- Nationality: Filipino
- Religion: Roman Catholic
Timeline
Accounting and Loans Support Assistant
Pag-IBIG Fund (DBP Service Corporation)
08.2018 - 04.2025
CUSTOMER SERVICE REPRESENTATIVE-TELLER
Metropolitan Bank & Trust Company
02.2018 - 07.2018
MANAGEMENT & AUDIT ANALYST
LandBank of the Philippines
06.2016 - 01.2018
ADMINISTRATIVE SERVICES OFFICER I
LandBank of the Philippines
05.2015 - 06.2016
Primary Education - undefined
San Pedro Community School
Secondary Education - undefined
Saint Augustine’s School
BSBA - Major in Internal Auditing
Far Eastern University