ANGEL MIE ABELLANOSA
Bantayan,Philippines
Summary
Versatile virtual assistant with expertise in e-commerce platforms, including Amazon and Walmart. Proficient in data entry, client relations, and resolving customer inquiries efficiently. Demonstrates strong problem-solving abilities and adaptability in fast-paced environments.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work history
E-commerce Assistant & Data Entry Specialist
Better Prices LLC
USA
2024.11 - 2025.09
- Conducted product research and data entry to support resale operations on Amazon and Walmart.
- Set up Walmart accounts that enabled efficient bulk ordering for inventory management.
- Oversaw negotiations with U.S.-based suppliers to secure bulk pricing agreements; sales increased by 50%.
Amazon E-Commerce Virtual Assistant
360 Products LLC
USA
2025.03 - 2025.06
- Conducted product research and supplier outreach, securing competitive bulk quotations for sourcing.
- Developed performance reports to strengthen supplier relations and optimise product selection.
- Coordinated email communications for report distribution and streamlined order processing.
Language Process Trainer/ Team Leader
Ecom Genie Consulting PH.
Bantayan, Cebu Philippines
2023.10 - 2024.10
- Led training sessions for callers on effective communication and workflow management to enhance customer interactions.
- Facilitated seamless operations through processing over 80 daily calls regarding order cancellations and refunds.
- Verified invoices and performed data entry for stores before order fulfillment to maintain accuracy.
Healthcare Associate
WIPRO Philippines Inc.
Cebu City, Philippines
2021.10 - 2023.02
- Facilitated policy renewals and insurance enrollment to support member needs effectively.
- Addressed diverse member inquiries about insurance policies to ensure clarity and satisfaction.
- Verified accounts, screened for fraud, and confirmed authorizations to maintain service integrity before assisting.
Caller Specialist
EVAS EMPORIUM PH.
Bantayan, Province of Cebu
2020.12 - 2021.06
- Handled over 100 calls daily with accuracy and efficiency for optimum productivity.
- Provided detailed product information for increased sales conversions.
- Achieved daily performance targets, aiding department progression towards sales goals.
Sales and customer service representative
Techmahindra
Cebu City, Philippines
2020.06 - 2020.12
- Achieved 100% accuracy in order processing and customer complaint resolution through quality assurance.
- Coordinated delivery schedules to improve order fulfillment efficiency.
- Streamlined order payment processes to enhance customer service efficiency and satisfaction.
Education
Bachelor of Science - Information Technology
Interface Computer College
Iloilo City, Philippines 2015.01 - 2017.01
Skills
- E-commerce Marketing
- Data Entry
- Fraud Awareness & CRM
- Client Relations
- Sales Negotiation
- Multi-Tasking & Listening
- Problem-Solving & Flexibility
- Leadership
LANGUAGE
English (Fluent)
Filipino (Fluent)
Timeline
Amazon E-Commerce Virtual Assistant
360 Products LLC
2025.03 - 2025.06
E-commerce Assistant & Data Entry Specialist
Better Prices LLC
2024.11 - 2025.09
Language Process Trainer/ Team Leader
Ecom Genie Consulting PH.
2023.10 - 2024.10
Healthcare Associate
WIPRO Philippines Inc.
2021.10 - 2023.02
Caller Specialist
EVAS EMPORIUM PH.
2020.12 - 2021.06
Sales and customer service representative
Techmahindra
2020.06 - 2020.12
Bachelor of Science - Information Technology
Interface Computer College
2015.01 - 2017.01
REFERENCES
- Tim, Neal, CEO, tim.neal@iprintandship.com, 570-787-0525, 360 Products LLC
- Don, Davidson, CEO, Betterpricesllc.wholesale@gmail.com, 267-968-2963, Better Prices LLC
- Ericson, Conception, Former Operations Manager, +639939811030, Wipro