Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant
Angel May Guillermo

Angel May Guillermo

License Professional Teacher
Iloilo City

Summary

Team Leader guiding customer service support with critical thinking, clear coordination, and calm decision-making. Supports teammates with different skills and perspectives while keeping daily service work organized and efficient. Brings customer-facing experience from flight and hotel bookings into fast-paced service operations.

Overview

2
2
Languages
4
4
years of professional experience

Work History

Team Leader

Sagility
08.2024 - Current
  • Deal with critical thinking strategies for effective and efficient performane for the team.
  • Handling team with different skills and perspectives
  • 1 year experience as a customer service support
  • Aug 2024 - present
  • Led team to achieve operational targets through effective communication and collaboration.
  • Facilitated training sessions to enhance team members' skills and knowledge.
  • Streamlined workflows by identifying inefficiencies and implementing process improvements.
  • Monitored team performance, providing feedback to ensure adherence to quality standards.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Led by example, demonstrating commitment and professionalism that inspired team members to excel.
  • Enhanced team productivity by implementing efficient task delegation and regular performance evaluations.

Customer Service Representatives

WNS Global Solutions
02.2023 - 01.2024
  • Deal with flights and Hotels booking
  • February 2023 - 2024
  • Resolved customer inquiries efficiently, ensuring high satisfaction rates.
  • Managed escalated issues, employing conflict resolution techniques to enhance customer experience.

Education

Bachelor Degree Major - English

Capiz University
01-2023

High School Diploma -

Balasan National High School
04.2001 -

Skills

Microsoft Office

Computer literacy

Calendar management

Document preparation & formatting

Data entry & records management

Inbox management

Canva

Digital marketing

Team leadership

Stakeholder communication

Scheduling workflow management

Phone system operation

CRM administration

Vendor coordination

Office procedure development

Timeline

Team Leader

Sagility
08.2024 - Current

Customer Service Representatives

WNS Global Solutions
02.2023 - 01.2024

High School Diploma -

Balasan National High School
04.2001 -

Bachelor Degree Major - English

Capiz University
Angel May GuillermoLicense Professional Teacher