Angel Mae Tariman
Cebu
Summary
Experienced Customer Service Representative with a demonstrated history in Virtual Assistance, E-Commerce Support, Travel Agency, Skilled Customer Support, and Social Media Marketing Support. Proactive and friendly customer service specialist dedicated to consistently exceeding expectations in every interaction. Recognized for being timely and professional, possessing extraordinary communication skills, and building strong relationships that drive business retention.
Overview
9
9
years of professional experience
Work History
Virtual Medical Assistant
Agape Family Health Center
11.2024 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, ensuring confidentiality at all times.
- Trained new Patient Liaison staff members, ensuring they were well-equipped to provide exceptional service and support to both patients and healthcare teams.
- Conducted regular follow-up calls with discharged patients to monitor progress and provide additional support as needed.
- Provided excellent customer service to patients and medical staff.
- Verified patient insurance eligibility and entered patient information into system.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Answered incoming calls, scheduled appointments and filed medical records.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Communicated with insurance to resolve denied claims and resubmitted.
- Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
- Reviewed outstanding balances owed by patients; initiated collection actions if necessary.
- Assisted patients in understanding insurance benefits, leading to a positive experience during their visit.
- Inbound and Outbound calls, Answering patients questions and scheduling appointments.
- Utilized CRM / EHR system to track and manage leads, Claims, keeping appointments organized and know all information about the patients.
Virtual Medical Assistant
LifeStyle Medical Center
02.2023 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, ensuring confidentiality at all times.
- Trained new Patient Liaison staff members, ensuring they were well-equipped to provide exceptional service and support to both patients and healthcare teams.
- Conducted regular follow-up calls with discharged patients to monitor progress and provide additional support as needed.
- Provided excellent customer service to patients and medical staff.
- Verified patient insurance eligibility and entered patient information into system.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Answered incoming calls, scheduled appointments and filed medical records.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Communicated with insurance to resolve denied claims and resubmitted.
- Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
- Reviewed outstanding balances owed by patients; initiated collection actions if necessary.
- Assisted patients in understanding insurance benefits, leading to a positive experience during their visit.
- Inbound and Outbound calls, Answering patients questions and scheduling appointments.
- Utilized CRM / EHR system to track and manage leads, Claims, keeping appointments organized and know all information about the patients.
Customer Service Representative- Online Retail / Sales Representative for Travel Account
Staff Outsourcing Solutions
01.2019 - 01.2022
- Answered live online chats to give quick answers and solve problems faster
- Doing eBay and Amazon returns and messages
- Offered service and assistance to customers via email, telephone and chat
- Product Data Entry
- Offered cheap/ affordable plane tickets and hotel reservations/ holiday packages
Virtual Assistant- Prospecting via social media outreach
Virtustant
01.2018 - 01.2019
- Complete administrative tasks by performing business correspondence, transcription and data entry
- Organization of files
- Built prospect lists of potential new customers through research and identification of business opportunities
- Cold emails, Social media outreach
- Reach out to different niches
Customer Service Representative- Online Retail
Eperformax
01.2016 - 01.2017
- Resolve customer complaints and answers customers questions regarding orders and delivery
- Confer with customers via telephone, chat or email to provide information about products or services, take care or cancel accounts, obtain details of complaints
Education
Bachelor Of Science In Nursing - Nursing
University of The Visayas
Banilad Cebu CityHigh School Diploma -
De La Salle John Bosco College
Bislig City, Surigao Del SurSkills
- Medical terminology knowledge
- EMR / EHR
- Medical billing and coding
- Administrative support
- Verification of eligibility and benefits
- Patient support
- Problem-solving abilities
- Multitasking
Languages
English
Personal Information
- Date of Birth: 02/18/94
- Nationality: Filipino
- Marital Status: Single
Timeline
Virtual Medical Assistant
Agape Family Health Center
11.2024 - Current
Virtual Medical Assistant
LifeStyle Medical Center
02.2023 - Current
Customer Service Representative- Online Retail / Sales Representative for Travel Account
Staff Outsourcing Solutions
01.2019 - 01.2022
Virtual Assistant- Prospecting via social media outreach
Virtustant
01.2018 - 01.2019
Customer Service Representative- Online Retail
Eperformax
01.2016 - 01.2017
Bachelor Of Science In Nursing - Nursing
University of The Visayas
High School Diploma -
De La Salle John Bosco College
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