ANGEL DEJAN
Pasig City
Summary
Seeking a challenging career with a progressive organization that provides an opportunity to capitalize my communication skills & abilities in the field of BPO industry. Highly-focused Representative with almost 6 years of experience in BPO industry. Adept at developing new business through conducting comprehensive research and persistently pursuing leads.
Overview
6
6
years of professional experience
Work History
Business Development - Telermarketer
Pinnacle
10.2024 - 06.2025
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Calendar Management
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Completed daily cold calling and outreach to build sales pipeline.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
Customer Sales Representative
VXI Global Solutions
07.2021 - 12.2023
- Grew customer base by acquiring new customers and identifying needs to deliver relevant products.
- Addressed customer questions, problems and complaints in person and via phone to maintain positive relationships and support smooth communications.
- Boosted client retention, establishing sales goals and securing targeted rates.
- Provided clear and concise step-by-step technical support to guide clients.
- Communicated technical computer information to non-technical audiences by providing simplified presentations and demonstrations.
Customer Service Representative
Results-cx Alaskaland
10.2019 - 06.2021
- Processed and issued product orders and service upgrades for customers.
- Addressed customer service enquires quickly and accurately.
- Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention.
- Maximised customer satisfaction by resolving service issues promptly.
- Built rapport with customers through courteous and professional communications.
- Handled high-volume telephone calls to address and resolve customer queries.
Education
Bachelor Of Science In Accountancy
STI Colleges
2019
Senior High School - Accountancy, Business and Management
STI Colleges
2018
Skills
- Network troubleshooting
- Excellent written and verbal communication skills
- Highly organized and efficient
- Ability to work independently or as part of a team
- Account management
- Sales closing
- Customer retention abilities
- Inbound and outbound calls
- Negotiation and persuasion
- Verbal and written communication
- Lead generation
Affiliations
School Leader for 3 years (Junior Highschool)
Member of 2 organization in school (2016-2017)
Member of Junior Philippines of Public Accountants (2018-2019)
Timeline
Business Development - Telermarketer
Pinnacle
10.2024 - 06.2025
Customer Sales Representative
VXI Global Solutions
07.2021 - 12.2023
Customer Service Representative
Results-cx Alaskaland
10.2019 - 06.2021
Senior High School - Accountancy, Business and Management
STI Colleges
Bachelor Of Science In Accountancy
STI Colleges
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