Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic
ANGEL  DEJAN

ANGEL DEJAN

Pasig City

Summary

Seeking a challenging career with a progressive organization that provides an opportunity to capitalize my communication skills & abilities in the field of the BPO industry. Highly-focused Customer Sales Representative with almost 5 years of experience in the BPO industry. Adept at developing new business through conducting comprehensive research and persistently pursuing leads.

Overview

5
5
years of professional experience

Work History

Outbound Sales Specialist

Cloudstaff
01.2024 - Current
  • Adapted quickly to new products or services, enabling seamless integration into outbound sales efforts.
  • Provided ongoing support for existing clients, ensuring satisfaction and repeat business opportunities.
  • Built strong client relationships through consistent follow-up and excellent communication skills.
  • Initiated cold calls to generate new leads, consistently meeting or exceeding quotas each month.
  • Made average of 100 outbound and inbound calls per day.

Customer Sales Representative

VXI Global Solutions
7 2021 - 12.2023
  • Grew customer base by acquiring new customers and identifying needs to deliver relevant products.
  • Addressed customer questions, problems and complaints in person and via phone to maintain positive relationships and support smooth communications.
  • Boosted client retention, establishing sales goals and securing targeted rates.
  • Provided clear and concise step-by-step technical support to guide clients.
  • Communicated technical computer information to non-technical audiences by providing simplified presentations and demonstrations.

Customer Service Representative

Results-cx Alaskaland
10.2019 - 06.2021
  • Processed and issued product orders and service upgrades for customers.
  • Addressed customer service enquires quickly and accurately.
  • Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention.
  • Maximised customer satisfaction by resolving service issues promptly.
  • Built rapport with customers through courteous and professional communications.
  • Handled high-volume telephone calls to address and resolve customer queries.

Education

Bachelor Of Science In Accountancy

STI Colleges

Senior High School - Accountancy, Business and Management

STI Colleges

Skills

Network troubleshooting

Affiliations

School Leader for 3 years (Junior Highschool)

Member of 2 organization in school (2016-2017)

Member of Junior Philippines of Public Accountants (2018-2019)

Timeline

Outbound Sales Specialist

Cloudstaff
01.2024 - Current

Customer Service Representative

Results-cx Alaskaland
10.2019 - 06.2021

Customer Sales Representative

VXI Global Solutions
7 2021 - 12.2023

Bachelor Of Science In Accountancy

STI Colleges

Senior High School - Accountancy, Business and Management

STI Colleges
ANGEL DEJAN