ANGEL DEJAN
Pasig City
Summary
Seeking a challenging career with a progressive organization that provides an opportunity to capitalize my communication skills & abilities in the field of the BPO industry. Highly-focused Customer Sales Representative with almost 5 years of experience in the BPO industry. Adept at developing new business through conducting comprehensive research and persistently pursuing leads.
Overview
5
5
years of professional experience
Work History
Outbound Sales Specialist
Cloudstaff
01.2024 - Current
- Adapted quickly to new products or services, enabling seamless integration into outbound sales efforts.
- Provided ongoing support for existing clients, ensuring satisfaction and repeat business opportunities.
- Built strong client relationships through consistent follow-up and excellent communication skills.
- Initiated cold calls to generate new leads, consistently meeting or exceeding quotas each month.
- Made average of 100 outbound and inbound calls per day.
Customer Sales Representative
VXI Global Solutions
7 2021 - 12.2023
- Grew customer base by acquiring new customers and identifying needs to deliver relevant products.
- Addressed customer questions, problems and complaints in person and via phone to maintain positive relationships and support smooth communications.
- Boosted client retention, establishing sales goals and securing targeted rates.
- Provided clear and concise step-by-step technical support to guide clients.
- Communicated technical computer information to non-technical audiences by providing simplified presentations and demonstrations.
Customer Service Representative
Results-cx Alaskaland
10.2019 - 06.2021
- Processed and issued product orders and service upgrades for customers.
- Addressed customer service enquires quickly and accurately.
- Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention.
- Maximised customer satisfaction by resolving service issues promptly.
- Built rapport with customers through courteous and professional communications.
- Handled high-volume telephone calls to address and resolve customer queries.
Education
Bachelor Of Science In Accountancy
STI Colleges
Senior High School - Accountancy, Business and Management
STI Colleges
Skills
Network troubleshooting
Excellent written and verbal communication skills
Highly organized and efficient
Ability to work independently or as part of a team
Account management
Sales closing
Customer retention abilities
Sales Presentations
Target Achievement
Customer Relationship Building
Cold-calling
Outbound Sales
Affiliations
School Leader for 3 years (Junior Highschool)
Member of 2 organization in school (2016-2017)
Member of Junior Philippines of Public Accountants (2018-2019)
Timeline
Outbound Sales Specialist
Cloudstaff
01.2024 - Current
Customer Service Representative
Results-cx Alaskaland
10.2019 - 06.2021
Customer Sales Representative
VXI Global Solutions
7 2021 - 12.2023
Bachelor Of Science In Accountancy
STI Colleges
Senior High School - Accountancy, Business and Management
STI Colleges