ANGEL DEJAN
Pasig City
Summary
Seeking a challenging career with a progressive organization that provides an opportunity to capitalize my communication skills & abilities in the field of the BPO industry. Highly-focused Customer Sales Representative with almost 5 years of experience in the BPO industry. Adept at developing new business through conducting comprehensive research and persistently pursuing leads.
Overview
5
5
years of professional experience
Work History
Outbound Sales Specialist
Cloudstaff
01.2024 - Current
- Adapted quickly to new products or services, enabling seamless integration into outbound sales efforts.
- Provided ongoing support for existing clients, ensuring satisfaction and repeat business opportunities.
- Built strong client relationships through consistent follow-up and excellent communication skills.
- Initiated cold calls to generate new leads, consistently meeting or exceeding quotas each month.
- Made average of 100 outbound and inbound calls per day.
Customer Sales Representative
VXI Global Solutions
7 2021 - 12.2023
- Grew customer base by acquiring new customers and identifying needs to deliver relevant products.
- Addressed customer questions, problems and complaints in person and via phone to maintain positive relationships and support smooth communications.
- Boosted client retention, establishing sales goals and securing targeted rates.
- Provided clear and concise step-by-step technical support to guide clients.
- Communicated technical computer information to non-technical audiences by providing simplified presentations and demonstrations.
Customer Service Representative
Results-cx Alaskaland
10.2019 - 06.2021
- Processed and issued product orders and service upgrades for customers.
- Addressed customer service enquires quickly and accurately.
- Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention.
- Maximised customer satisfaction by resolving service issues promptly.
- Built rapport with customers through courteous and professional communications.
- Handled high-volume telephone calls to address and resolve customer queries.
Education
Bachelor Of Science In Accountancy
STI Colleges
Senior High School - Accountancy, Business and Management
STI Colleges
Skills
Network troubleshooting
Affiliations
School Leader for 3 years (Junior Highschool)
Member of 2 organization in school (2016-2017)
Member of Junior Philippines of Public Accountants (2018-2019)
Timeline
Outbound Sales Specialist
Cloudstaff
01.2024 - Current
Customer Service Representative
Results-cx Alaskaland
10.2019 - 06.2021
Customer Sales Representative
VXI Global Solutions
7 2021 - 12.2023
Bachelor Of Science In Accountancy
STI Colleges
Senior High School - Accountancy, Business and Management
STI Colleges
Similar Profiles
Shubham SharmaShubham Sharma
HubSpot Administrator at CloudstaffHubSpot Administrator at Cloudstaff
Jamar MitchellJamar Mitchell
VP of Sales and Business Development at CloudstaffVP of Sales and Business Development at Cloudstaff
Ryan MerluzaRyan Merluza
Billing Operation Analyst at CloudstaffBilling Operation Analyst at Cloudstaff
Sweet Grace MarquezSweet Grace Marquez
Accounting Bookkeeper at CloudstaffAccounting Bookkeeper at Cloudstaff
Dino BlansaDino Blansa
Retail Sales Associate at ResultsCxRetail Sales Associate at ResultsCx