Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angel Casis

Call Center Agent
Angeles City

Summary

Dynamic Customer Service Representative with VXI GLOBAL, adept at resolving conflicts and enhancing customer loyalty through active listening and problem-solving. Recognized for effectively managing high-stress situations and delivering accurate product knowledge, resulting in improved customer satisfaction and repeat business. Committed to fostering team collaboration and ensuring exceptional service experiences.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

VXI GLOBAL
07.2024 - 04.2026
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Enrique B. Magalona National High School
Enrique B. Magalona National Highway Negros Occide
04-2020

Skills

Customer service

Problem-solving

Active listening

Product knowledge

Time management

Team collaboration

Timeline

Customer Service Representative

VXI GLOBAL
07.2024 - 04.2026

High School Diploma -

Enrique B. Magalona National High School
Angel CasisCall Center Agent