Angel Batobalonos
Pasig,Philippines
Summary
Experienced in managing claims processes with focus on customer satisfaction and streamlined operations. Leveraged analytical skills to resolve complex claims swiftly and improve workflow efficiency. Demonstrated ability to lead teams and implement innovative solutions to reduce costs and enhance service quality.
Overview
7
7
years of professional experience
Work History
Claims Manager
Accenture Inc.
Quezon City , Philippines
03.2021 - Current
- Managed claims effectively from creation to closure, ensuring timely resolutions.
- Reviewed medical records to enhance decision accuracy for claim approvals or denials.
- Communicated directly with employers to facilitate smooth claim processes and improve outcomes.
Customer Service Representative
Foundever Asia (Formerly Sykes)
Mandaluyong , Philippines
04.2019 - 12.2020
- Handled inbound and outbound calls from credit card customers for account inquiries.
- Provided accurate details on billing, payments, interest rates, fees, and card benefits.
- Supported card activation, replacements, and account updates to resolve requests.
Education
Bachelor of Science - Bachelor of Science in Computer Science
Navotas Polytechnic College
Navotas01-2019
Skills
- Claims administration
- Claim evaluation
- Medical record review
- Risk assessment
- Insurance market analysis
- Data analysis
- Client relationship management
- Client support
- Decision making
- Adaptive problem solving
- Communication strategies
- Time management
- Active listening
Timeline
Claims Manager
Accenture Inc.
03.2021 - Current
Customer Service Representative
Foundever Asia (Formerly Sykes)
04.2019 - 12.2020
Bachelor of Science - Bachelor of Science in Computer Science
Navotas Polytechnic College