Anena Amor
Rodriguez, Province Of Rizal
Summary
At Alorica Philippines, I spearheaded operations, enhancing team partnership and operational efficiency, which significantly improved customer and client satisfaction. My strategic planning and leadership fostered a culture of excellence and accountability, driving performance beyond targets. Adept in process improvements and employee motivation, I excel in transforming challenges into opportunities for growth. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Known for collaborative approach and commitment to excellence.
Overview
13
13
years of professional experience
Work History
Manager of Operations
Alorica Philippines
06.2011 - Current
- Established positive and effective communication among frontliners and leaders, reducing miscommunications, and delivering expected execution and performance.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Collaborated with other clusters and department heads to align organizational goals and maximize efficiency across all departments.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Improved team morale with regular feedback sessions and recognition of outstanding performance.
- Managed client relationships to secure favorable terms and ensure trust and smooth work relationship with them.
- Analyzed and reported on key performance metrics to senior management.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
Diploma in Information And Technology - IT And Programming
STI Colleges
Cubao, Metro Manila, Philippines05-2011
Skills
- Team Leadership
- Operations Management
- Strategic Planning
- Goal Setting
- Operations Oversight
- Schedule Management
- Employee Motivation
- Performance Evaluation / Data Analysis
- Customer Retention
- Assignment Delegation
- Planning and Implementation
- Operational Efficiency
- Maintaining Compliance
- Policies and procedures implementation
- Decision-Making
- Customer / Client Relationship Management
- Performance monitoring and Trending
Timeline
Manager of Operations
Alorica Philippines
06.2011 - Current
Diploma in Information And Technology - IT And Programming
STI Colleges
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