Summary
Overview
Work History
Education
Skills
Timeline
Generic
Andy John Musni

Andy John Musni

Virtual Assistant
Pasig

Summary

A hardworking and fast learner with 8 years of experience supporting US Based projects. Can multitask and adapt new processes.

Overview

6
6
years of professional experience

Work History

Technical Support Reperesentative

Teleperformance Philippines
02.2015 - 03.2017

ComCast Keystones West NED - ISP

  • Troubleshooting Internet and phone issues
  • Soft Billing


Frontier Communications - ISP

  • Troubleshooting internet, phone and cable issues


GlaxoSmithKline(GSK) - Helpdesk Analyst

  • Access, MS Office, Application and Hardware Support
  • Supporting Application issues supported by the organization
  • Requesting and granting access for new and existing employee
  • Troubleshooting hardware issues (Laptop, desktop and company provided phone)


Technical Support Associate

Techmahindra
03.2017 - 10.2020

Badische Anilin- und Sodafabrik(BASF) - Service Desk Analys

  • Inbound, outbound and chat support
  • Dealing with software and hardware issues
  • promoted as Incident Manager/MIS
  • Incident reporting
  • Priority and Escalated Tickets reporting

Education

Bachelor of Science - Information Technology

Institute of Creative Computer Technology
Cainta Rizal
04.2001 -

Skills

    Customer Service

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Timeline

Technical Support Associate

Techmahindra
03.2017 - 10.2020

Technical Support Reperesentative

Teleperformance Philippines
02.2015 - 03.2017

Bachelor of Science - Information Technology

Institute of Creative Computer Technology
04.2001 -

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