Summary
Overview
Work History
Education
Skills
Timeline
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Andriel Arriesgado

Soft Skills Specialist/ComCoach
Mandaue City, Province of Cebu

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.


Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

8
8
years of professional experience

Work History

Customer Service Specialsit

EXL Service Philippines
08.2016 - Current
  • Help improve agents score in terms of getting higher survey and improve customer satisfaction
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

Bachelor of Science - Executive Assistant And Executive Secretary

University of San Carlos
Cebu City, Province Of Cebu, Philippines
04.2001 -

University of Cebu
Cebu City, Province Of Cebu, Philippines

Skills

Analytical Thinking

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Timeline

Customer Service Specialsit

EXL Service Philippines
08.2016 - Current

Bachelor of Science - Executive Assistant And Executive Secretary

University of San Carlos
04.2001 -

University of Cebu

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Andriel Arriesgado Soft Skills Specialist/ComCoach