Andrie Dante

• Assist customer with account creation, do KYC verification, and order management, maintaining precise customer records in Excel and internal systems.
  
  Provided professional support via email, Zendesk/Kayako, chat, and phone, resolving inquiries on setup, usage, troubleshooting, orders, and services.
  
  Managed customer cases through CRM/ticketing systems, ensuring timely follow-ups and accurate documentation.
  
  Coordinated order processing, shipment scheduling, tracking, and delivery updates to ensure on-time fulfillment.
  
  Handled cancellations, refunds, and aftersales concerns with professionalism and strong problem-solving skills.
  
  Monitored shipment and inventory records, reporting discrepancies when necessary.

Supervised and supported customer service and logistics team members, ensuring workflow efficiency, service quality, and adherence to company standards.

• Supervised daily operations, ensuring adherence to quality and performance standards.
• Led team training initiatives, enhancing agent skills and improving customer satisfaction scores.
• Monitored call center metrics, identifying trends to optimize workforce allocation and efficiency.
• Developed process improvement strategies, reducing average handling time while maintaining service quality.
• Conducted regular performance evaluations, providing constructive feedback to drive employee development.
• Trained team members on performance metrics and consumer behavior identification.

• Handles customer order complaints, resolves agent concerns, and monitors team productivity. Coordinates with the store on order issues and customer-related matters.
• Coordinated daily operations to enhance workflow efficiency and service delivery.
• Managed scheduling and resource allocation
• Developed process improvement initiatives that increased overall productivity within the branch.
• Streamlined communication between departments to foster collaboration and information sharing.
• Trained new staff on operational procedures, ensuring compliance with company standards.

• Delivers excellent customer service with a focus on exceeding expectations. Handles order-related calls and ensures efficient and timely support.
• Resolved customer inquiries, fostering positive relationships and enhancing satisfaction levels.
• Managed order processing, ensuring accuracy in transactions and timely delivery of services.

• Represented the company at exhibitions, trade shows, and promotional events to showcase products and services.
• Actively engaged with customers, explaining product features, benefits, and promotions.
• Supported the sales team by generating leads and identifying potential customers during events.
• Assisted customers with inquiries, pricing information, and basic order guidance.
• Maintained professional product displays and ensured promotional materials were properly presented.
• Helped achieve sales targets by encouraging product trials and on-site purchases.
• Built positive customer relationships to support brand awareness and trust.