Summary
Overview
Work History
Education
Skills
Timeline
Generic
Andrew Leonard Tan

Andrew Leonard Tan

Mirasol Subd., Brgy. Bantud, Lapaz Iloilo City,Philippines

Summary

To apply for a position that fits my qualifications, that would best utilize my marketing, communication and service skills. To obtain a longer employment that will provide an opportunity to establish an outstanding career, achieve a level of success, both for the company and for personal growth. To enhance my public relations skill and management of labor resources.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

EXL Philippines
02.2025 - 04.2026
  • Resolved customer service enquiries promptly and accurately, enhancing customer satisfaction.
  • Gathered and maintained accurate customer information to support data-driven decision-making.
  • Attended regular training to enhance performance and expand knowledge.
  • Handled incoming calls and efficiently directed individuals to relevant departments, ensuring seamless customer care.
  • Remained calm under pressure to handle customer complaints and solve problems.

Customer Service Representative

Carelon Global Solutions
04.2020 - 04.2024
  • Maximised customer satisfaction by resolving service issues promptly.
  • Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
  • Resolved customer service enquiries with speed and accuracy, enhancing overall customer experience.
  • Guided customers through product-related questions, feedback and complaints, fostering trust and loyalty.
  • Directed incoming calls to appropriate departments, ensuring efficient resolution of customer needs.

Education

Diploma of Higher Education - Information Technology

STI College Iloilo
Iloilo City
01-2010

Diploma of Higher Education - Nursing

University of Iloilo
Iloilo City
01-2007

Skills

  • Product knowledge
  • Basic computer knowledge
  • Customer service
  • Outstanding customer service
  • Performance improvement
  • Problem solving
  • Multi-tasking
  • Active listening

Timeline

Customer Service Representative

EXL Philippines
02.2025 - 04.2026

Customer Service Representative

Carelon Global Solutions
04.2020 - 04.2024

Diploma of Higher Education - Information Technology

STI College Iloilo

Diploma of Higher Education - Nursing

University of Iloilo
Andrew Leonard Tan