ANDREW JUDE BASINILLO
Bacoor, Cavite
Summary
Experienced and reliable Team Manager with a proven record of leading high-performing teams and improving operational efficiency. Strong communicator and problem-solver, skilled at conflict resolution and making sound decisions that drive success.
Overview
13
13
years of professional experience
Work History
Team Manager | Management Trainee
Genpact Philippines
08.2020 - Current
- Currently pioneering teams for the launching of a Property & Casualty, Auto Insurance account
- Worked as a Front Line Manager for a Long Term Care Insurance account handling extensive claims concerns
- Achieve service level agreements, quality and productivity metrics for line of business, at the individual and team level
- Provide leadership mentorship to team members to ensure growth, development and performance management
- Collaborate with internal support teams across Programs, Tools, Quality and Training to improve workflows
- Continuously add value through effective team management, dedicated prioritization and efficient execution
Customer Service Representative
Genpact Philippines
01.2018 - 08.2020
- Assist and support customers by addressing inquiries, providing product/service information, and resolving concerns with professionalism and clarity.
- Meet performance goals by adhering to key metrics such as customer satisfaction and accuracy of information
Owner, Franchisee
Crepes Delicious
09.2016 - 07.2017
- Managed day-to-day business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Acting Team Manager
Expert Global Solutions Inc.
12.2014 - 02.2016
Customer Service Representative
Expert Global Solutions Inc.
08.2012 - 12.2014
Education
Bachelor of Science - Computer Science
AMA Computer College
Las Pinas, Metro Manila, PhilippinesBachelor of Science - Information And Communication Technology
De La Salle University
Manila, Metro Manila, PhilippinesSkills
- Lean Certified
- Greenbelt Certified
- License to Manage
- The Independent Leader
Timeline
Team Manager | Management Trainee
Genpact Philippines
08.2020 - Current
Customer Service Representative
Genpact Philippines
01.2018 - 08.2020
Owner, Franchisee
Crepes Delicious
09.2016 - 07.2017
Acting Team Manager
Expert Global Solutions Inc.
12.2014 - 02.2016
Customer Service Representative
Expert Global Solutions Inc.
08.2012 - 12.2014
Bachelor of Science - Computer Science
AMA Computer College
Bachelor of Science - Information And Communication Technology
De La Salle University
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