Andrew Miguel Abrillo
San Fernando, Province Of Pampanga
Summary
With a proven track record at Frenzoo Ltd., I excelled in enhancing game functionality and customer satisfaction. Expert in haunting bugs, proofreading and adept at managing cross-channel communications, I significantly improved product quality and user experience through meticulous quality assurance and effective problem-solving.
Overview
10
10
years of professional experience
Work History
QA Game Tester
Frenzoo Ltd.
01.2015 - Current
- Ensure games are functioning very well as designed
- Write test plans
- Report detailed bug report and feedback
- Proofread plenty of texts (character dialogues)
- Translate texts to some most-requested languages
Customer Service Manager
Frenzoo Ltd.
01.2015 - Current
- Solve players' problems and answer queries through various channels (app store reviews, emails, social media)
- Manage plenty of social media pages/groups
- Provide daily report to developers/engineers
Education
Bachelor of Science - Accountancy
Adamson University
Manila, Metro Manila, PhilippinesSkills
- Tagalog language translation/testing
- Sanity testing
- Functional testing
- Regression testing
- Test plan creation
- Test documentation
- Quality assurance
- Localization testing
- Test reporting
- Performance testing
- Load testing
- Stress testing
Timeline
QA Game Tester
Frenzoo Ltd.
01.2015 - Current
Customer Service Manager
Frenzoo Ltd.
01.2015 - Current
Bachelor of Science - Accountancy
Adamson University
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