Andre Raphael Aranjuez
Trust And Safety Associate
Dauis, Bohol
Summary
BS Psychology graduate with experience in content moderation and customer support, bringing a strong foundation in communication, behavioral understanding, and problem-solving. Skilled in handling sensitive information, enforcing guidelines, and providing accurate support through chat and email channels. Demonstrates strong organizational skills, attention to detail, and the ability to adapt quickly in fast-paced environments while maintaining accuracy and delivering consistent, high-quality work.
Overview
2
2
years of professional experience
Work History
Trust and Safety Associate (Content Moderation)
Accenture
Quezon City, Metro Manila, Philippines
08.2025 - 03.2026
- Protected platform integrity by identifying and removing harmful or policy-violating content with high accuracy
- Maintained consistent quality and exceeded productivity targets in a fast-paced, high-volume environment
- Escalated high-risk and sensitive cases, helping reduce potential platform and user safety risks
Customer Support Representative
Ibex
Tagbilaran, Bohol, Philippines
03.2024 - 12.2024
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Delivered efficient chat and email support, resolving account and transaction issues to improve customer satisfaction
- Simplified complex cryptocurrency concepts, helping users confidently navigate the platform
- Maintained strong performance metrics while ensuring data security and compliance.
Education
Bachelor of Science - Psychology
Holy Name University
Bohol 04.2001 -
Skills
Content management
Online research
Multitasking Abilities
Customer service
Microsoft office
Team collaboration
Written communication
Data entry and management
Additional Information
Internships and Certifications:
- Educational Setting – Tagbilaran City Science High School
- Industrial Setting – YouthLead Philippines
- Clinical Setting – Governor Celestino Gallares Memorial Medical Center (GCGMMC)
- Community Setting – Philippine Red Cross
Timeline
Trust and Safety Associate (Content Moderation)
Accenture
08.2025 - 03.2026
Customer Support Representative
Ibex
03.2024 - 12.2024
Bachelor of Science - Psychology
Holy Name University
04.2001 -