Andrene Manuel
Caloocan City
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
Work History
Customer Service Representative
OMEGA HEALTHCARE MANAGEMENT SERVICES INC.
05.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Customer Service Representative
Legato Health Technologies Philippines
11.2021 - 5 2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Sales Executive
5th Ray Corporation
08.2019 - 11.2021
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.
Sales / Office Staff
Hussar Enterprises
10.2017 - 08.2019
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
Internship
Pag - IBIG Fund
05.2016 - 10.2016
Education
Bachelor of Science - Infrastructure
Quezon City Polytechnic University
Quezon City, Metro Manila, Philippines 04.2013 - 04.2017
Secondary - undefined
Guardian Angel School Incorporated
01.2009 - 04.2013
Skills
Active Listening
Proficient in MS Office Applications
Flexible at work
Product Knowledge
Problem Solving
Interpersonal Skills
Time Management
Customer Service
References
- Von Raphael Manlapaz, Omega Healthcare, Assistant Manager, 15th floor, UnionBank Plaza, Meralco Ave., Pasig City
- John Carlo Janario, 5th Ray Corporation, Branch Manager, #40 Balonbato Quiriono Hi-Way, Quezon City, 09190747449
- Odessa Flores, Hussar Enterprises, Branch Manager, 949 Epifanio de los Santos Ave, Quezon City, 09053701650
Training
- Y4IT - The 14th Youth Congress on Information Technology, 09/27/2016
- Hitachi Training Seminar, 04/03/2019 - 04/05/2019
Timeline
Customer Service Representative
OMEGA HEALTHCARE MANAGEMENT SERVICES INC.
05.2023 - Current
Customer Service Representative
Legato Health Technologies Philippines
11.2021 - 5 2023
Sales Executive
5th Ray Corporation
08.2019 - 11.2021
Sales / Office Staff
Hussar Enterprises
10.2017 - 08.2019
Internship
Pag - IBIG Fund
05.2016 - 10.2016
Bachelor of Science - Infrastructure
Quezon City Polytechnic University
04.2013 - 04.2017
Secondary - undefined
Guardian Angel School Incorporated
01.2009 - 04.2013
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