Andre Luis Reyes
Quezon City
Summary
• IT Professional with 8 years of Experience in IT Service Delivery
- Experienced in delivering business support services with IT Service Management background
- Gained competencies in various processes specifically with Change and Configuration Management.
- Exposed to several IT Operations
- Handled multiple ANZ Accounts and Global Airline customers in a Project.
Overview
8
8
years of professional experience
Work History
Program & Project Management Sr. Analyst
Accenture Inc.
Mandaluyong City
04.2021 - Current
- Worked on a Global Airline project supporting 50 airline customers
- Configuration Management Lead - Onboard, Update and Retire CIs in CMDB
- Conduct Audits and work with the respective CI owners to ensure accuracy and completeness of CI attributes.
- Collaborated with Build Team to onboard Cloud resources in CMDB
- Collaborated with Automation Team and Implemented CMDB sync from Data Sources (Men & Mice, Azure) to ServiceNow CMDB
- Part of the Change Management Team supported end to end process, Review and Approve Changes, hosted CAB meetings and conducted Refresher Trainings
- Worked with the client and resource owners to maintain Azure Tags are in place to comply with the standard policy.
- Promoted as App/Cloud Specialist on Dec 2023
- Passed the ITIL 4 certification and Azure Fundamentals
Configuration Manager
DXC Technology
Taguig City
01.2017 - 03.2021
- Responsible for the overall management and administration of the Configuration Management Process ensuring all CIs for all customers
- Mainly focuses on Configuration Management Execution, governance, Reporting and Improvement and acts as the escalation point for related issues and concerns.
Change Manager
Hewlett Packard Enterprise
Taguig City
08.2016 - 08.2017
- Review/Update Service Manager Queue, Check for newly submitted RFCs, Monitor ticket/changes for deadlines - progress, follow up, reschedule, set next action, Generates change management reports (TAB/CAB Reports), Reviews, prioritizes, checks approval and communicates change record, Duplicate tickets within Client Tool, Experienced in SAP/Remedy Tool and other ITSM Tool
Education
BS Informations and Communications Technology -
San Beda University
Manila03.2016
Secondary Education (High School) -
Stella Maris College
Quezon City03.2012
Primary Education (Grade School) -
St. Francis of Assisi
Quezon City03.2008
Skills
- Change Management
- Configuration Management
- Infrastructure Service Management
- Microsoft Azure
Achievements
- Promoted as Team Lead/ Specialist
- Conducted Change Management Refresher Trainings that resulted to continues green SLAs in the Project
- Cross Skilled new members to Configuration Management for operational stability
- Successful Audit with CI owners in Technology, Application and Security Towers for CMDB to mee security requirements.
- Became ITILv4 certified
- Became Microsoft Azure Fundamental certified
- Commended by client for driving the effort on Azure Tags to and maintain to 99% for cost analysis.
- Implemented CMDB sync from data sources to ServiceNow CMDB in collaboration automation team to ensure resources/CIs are documented in CMDB.
Timeline
Program & Project Management Sr. Analyst
Accenture Inc.
04.2021 - Current
Configuration Manager
DXC Technology
01.2017 - 03.2021
Change Manager
Hewlett Packard Enterprise
08.2016 - 08.2017
BS Informations and Communications Technology -
San Beda University
Secondary Education (High School) -
Stella Maris College
Primary Education (Grade School) -
St. Francis of Assisi