Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Andrei Raphael Andrey

Andrei Raphael Andrey

Customer Service Representative, Online Seller
Marikina City

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service Representative position. Ready to help team achieve company goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service Representative position. Ready to help team achieve company goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Uses independent decision-making skills and sound judgment to positively impact company success. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.

Overview

7
7
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work History

Self-employed

Online Seller
Manila
07.2016 - Current
  • Developed and maintained courteous and effective working relationships.
  • Proven ability to learn quickly and adapt to new situations.
  • Provided professional services and support in dynamic work environment.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Gained strong leadership skills by managing projects from start to finish.
  • Increased sales by 10%
  • Managed time efficiently in order to complete all tasks within deadlines
  • Excellent communication skills, both verbal and written
  • Applied effective time management techniques to meet tight deadlines

Customer Service Representatvie

Alorica Ph
Quezon City, Metro Manila
04.2023 - 08.2023
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Tracked customer service cases and updated service software with customer information.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Developed customer service policies and procedures to meet and exceed industry service standards.

Education

Undergraduate - Bachelor of Science in Nursing

Metropolitan Medical Center College (MMC-CAST)
Manila, Philippines
08.2019 - Current

Undergraduate - Bachelor of Science in Biology

Far Eastern Univeristy
Manila, Philippines
06.2018 - 05.2019

Skills

    Teamwork and Collaboration

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Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Achieved customer satisfaction through effectively helping with task.
  • Collaborated with team of 21 pwople in the development of product.
  • Achieved customer satisfaction by completing task with accuracy and efficiency.

Certification

Certificate of Employee of the Month

Timeline

Certificate of Employee of the Month

08-2023

Customer Service Representatvie

Alorica Ph
04.2023 - 08.2023

Undergraduate - Bachelor of Science in Nursing

Metropolitan Medical Center College (MMC-CAST)
08.2019 - Current

Undergraduate - Bachelor of Science in Biology

Far Eastern Univeristy
06.2018 - 05.2019

Self-employed

Online Seller
07.2016 - Current
Andrei Raphael AndreyCustomer Service Representative, Online Seller