Summary
Overview
Work History
Education
Skills
References
Accomplishments
Training
Certification
Timeline
Barista
Andrei Louis Cajigal

Andrei Louis Cajigal

Muntinlupa,RIZ

Summary

Experienced with crafting and serving specialty coffee beverages. Utilizes customer service skills to enhance overall guest experience. Strong understanding of coffee preparation techniques, inventory management, and maintaining clean workspace.

Professional in coffee industry, bringing strong commitment to quality and customer satisfaction. Known for efficiently preparing and serving variety of coffee drinks, ensuring each cup meets high standards. Focused on teamwork and reliable in adapting to changing customer needs. Skills include latte art, cash handling, and customer engagement.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Barista

Green Flow's Cafe and Billiards
06.2025 - Current
  • Operated espresso machines and brewing equipment, ensuring quality beverage preparation.
  • Maintained cleanliness and organization of workstations, adhering to health and safety standards.
  • Trained new baristas on menu items, equipment usage, and customer interaction techniques.
  • Delivered exceptional customer service, enhancing overall guest satisfaction and loyalty.
  • Managed inventory levels, placing orders for supplies to prevent shortages during peak hours.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Store Supervisor

Starbreaker Corp. (Pickup Coffee)
02.2024 - 11.2024
  • Supervised daily operations to ensure efficient workflow and high-quality service delivery.
  • Trained and mentored new staff on customer service standards and operational procedures.
  • Implemented inventory management practices, reducing stock discrepancies and improving accuracy.
  • Monitored employee performance, providing feedback to foster growth and accountability within the team.
  • Resolved customer complaints promptly, maintaining high satisfaction levels and fostering customer loyalty.
  • Coordinated scheduling to optimize labor allocation during peak business hours for improved service efficiency.
  • Supervised daily operations by directing customer service, inventory and sales operations.
  • Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
  • Educated and trained staff to equip with knowledge about products, customer service and store policies.
  • Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Answered product questions and assisted customers in selection and checkout.
  • Developed a positive work environment by fostering teamwork, providing regular feedback, and acknowledging employee accomplishments.

Point person / Barista

Bo’s Coffee (Daily by Bo’s Coffee)
08.2022 - 01.2024
  • Crafted high-quality beverages adhering to company standards and customer preferences.
  • Trained new baristas on equipment operation, beverage preparation, and customer service protocols.
  • Maintained cleanliness and organization of workstations to ensure efficient workflow during peak hours.
  • Provided exceptional customer service by actively engaging with patrons and addressing inquiries promptly.
  • Managed inventory levels, ensuring timely restocking of supplies to minimize downtime during service.
  • Collaborated with team members to optimize shift scheduling and enhance overall store performance.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.

Head Barista

Dear Joe Coffee & Juice
12.2021 - 06.2022
  • Trained and mentored junior baristas on espresso preparation and customer service techniques.
  • Developed seasonal beverage menus to enhance customer experience and drive sales.
  • Managed daily operations, ensuring high standards of quality and cleanliness in the café environment.
  • Fostered a welcoming atmosphere, building strong relationships with customers to encourage repeat business.
  • Implemented inventory management practices, reducing waste and optimizing supply orders.
  • Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
  • Maximized espresso quality with expert knowledge of extraction techniques and regular equipment maintenance.

Barista

The Coffee Bean and Tea Leaf
08.2019 - 01.2021
  • Assisted in developing seasonal drink promotions, contributing to increased sales initiatives.
  • Resolved customer complaints promptly, fostering positive relationships and repeat business.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
  • Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
  • Maintained clean and organized workspace, ensuring welcoming environment for customers.
  • Elevated coffee quality and consistency using precise measurements and techniques for every order.
  • Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.

On call waiter

Crimson Hotel Alabang
02.2019 - 08.2019
  • Provided exceptional customer service to enhance guest satisfaction and dining experience.
  • Assisted in coordinating dining room setup, ensuring a welcoming atmosphere for guests.
  • Maintained cleanliness and organization of dining areas, adhering to hygiene standards.
  • Collaborated with kitchen staff to ensure timely food delivery and presentation quality.
  • Handled guest inquiries and resolved issues promptly, fostering positive relationships.
  • Monitored dining area activities to optimize workflow and improve efficiency during peak hours.
  • Maintained clean and organized dining areas for optimal guest experience.
  • Handled large parties effectively, coordinating seamless service for overall guest satisfaction.
  • Assisted in event setup and breakdown, ensuring a smooth transition between functions without disrupting guest experiences.
  • Ensured proper food handling procedures were followed, maintaining a safe and sanitary environment for all guests.
  • Enhanced customer satisfaction by providing timely and efficient service during high-volume events.
  • Provided exceptional tableside service, swiftly addressing any concerns or special requests from guests.
  • Served food and beverages promptly with focused attention to customer needs.

Education

Bachelor of Science - Hotel & Restaurant Management

University of Perpetual Help System DALTA
01.2019

Skills

  • Bartending

  • F&B Services

  • Barista services

  • Customer service

  • Ship’s Catering Services

  • Time management

  • Friendly and outgoing

  • Attention to detail

  • Team player

  • Opening and closing duties

  • Cleanliness

  • Adaptive and creative

References

Fatima De Leon, Desepeda, Compliance Auditor, +63 926 065 7272, Starbreaker Corp. (Pickup Coffee)

Accomplishments

  • November 2016 - March 2017 Completion of OJT Melo’s Steakhouse Restaurant, Westgate Alabang
  • October 15 2016 Bar Management NC II RCTI Training and Assessment Corp.
  • May 8, 2025 NC1 Certificate of Completion (Ship’s Catering Services – Messman/Steward) Capt. Wilijado P. Abud Foundation, Inc. Pasay City
  • November 2018 – February 2019 Completion of OJT Crimson Hotel Alabang
  • September 28 2016 Food and Beverages NCII Cazophia Training Center

Training

  • January 28, 2016 Four Seasons Buffet & Hot pot Ground Floor, Manhattan Parkview, General Roxas Ave, Cubao, Quezon City, Metro Manila
  • September 28, 2016 NCII – Food and Beverage Services Cazophia Training and Assessment Center, Pamplona, Las Piñas City
  • October 3-4, 2016 Novotel Stay and Learn Novotel Manila Araneta Center, Quezon City, Metro Manila
  • October 16, 2016 NCII - Bartending RCTI Training and Assessment Corp., Ermita Manila, Metro Manila
  • November 29, 2016— March 29, 2017 OJT at Melo’s Steakhouse Restaurant Westgate, Alabang Muntinlupa City
  • August 24, 2018 Enrichment Seminar 2018 Crimson Hotel and Chroma Hospitality CIHM Demo Room, UPHSD Las Piñas City
  • April 29, 2025 – May 5, 2025 NC1 – Ship’s Catering Services (Messman) Capt. Wilijado P. Abud Foundation, Inc. Pasay City

Certification

  • NC1 Ship's Catering Services Training - May 8, 2025
  • NC2 Food and Beverage - September 28 2016
  • NC2 Bar Management - October 15, 2016

Timeline

Barista

Green Flow's Cafe and Billiards
06.2025 - Current

Store Supervisor

Starbreaker Corp. (Pickup Coffee)
02.2024 - 11.2024

Point person / Barista

Bo’s Coffee (Daily by Bo’s Coffee)
08.2022 - 01.2024

Head Barista

Dear Joe Coffee & Juice
12.2021 - 06.2022

Barista

The Coffee Bean and Tea Leaf
08.2019 - 01.2021

On call waiter

Crimson Hotel Alabang
02.2019 - 08.2019

Bachelor of Science - Hotel & Restaurant Management

University of Perpetual Help System DALTA

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