Summary
Overview
Work History
Education
Skills
Trainings And Seminars Attended
Applicant Name
Extracurricular Activities
Disclaimer
Timeline
Generic
Andrei Charles Patagui

Andrei Charles Patagui

Binan, Province Of Laguna

Summary

Dedicated customer service professional with a passion for promoting lasting customer satisfaction through quality service and unparalleled support. Proficient in customer service best practices and options, with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results, striving to exceed expectations in all aspects of customer service.

Overview

8
8
years of professional experience

Work History

Operations Supervisor

Everise Ltd. Philippines
08.2023 - 03.2025


  • Supervised daily operations, ensuring adherence to safety protocols and company standards.
  • Streamlined workflow processes, enhancing productivity across multiple teams.
  • Trained and mentored junior staff on operational best practices and performance expectations.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.

Senior Process Associate

Tata Consultancy Services
05.2023 - 08.2023
  • Maintained accurate documentation of processes, facilitating easy reference for internal audits and knowledge transfer.
  • Increased customer satisfaction by promptly addressing concerns and providing effective solutions tailored to their needs.
  • Resolved customer inquiries efficiently, ensuring high satisfaction and retention rates.
  • Escalated issues to management, providing detailed insights for resolution strategies.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.

Public Information Officer

LOCAL GOVERNMENT UNIT OF DANGLAS ABRA
01.2022 - 03.2023
  • Collaborated with internal departments to create consistent messaging across all platforms.
  • Improved media relations for the organization, cultivating partnerships with local press outlets.
  • Increased public awareness of programs and initiatives through targeted marketing campaigns.

Contact Tracer

DEPARTMENT OF INTERIOR AND LOCAL GOVERNMENT
09.2021 - 12.2021
  • Maintained patient confidentiality while managing sensitive personal information during interviews and follow-up communications.
  • Demonstrated adaptability by transitioning between different contact tracing software platforms as required, maintaining proficiency in each system.
  • Collaborated effectively with a diverse team of public health professionals to streamline contact tracing processes and share best practices.

Customer Expert

IQOR PHILIPPINES
12.2019 - 04.2021
  • Demonstrated strong time management skills by effectively handling multiple customer interactions simultaneously while maintaining a high level of service quality.
  • Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
  • Guided customers through product selection, offering tailored recommendations based on individual needs.
  • Documented customer interactions in internal database to maintain complete customer service history.

Consultant

SUTHERLAND PHILIPPINES
07.2019 - 12.2019
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
  • Enhanced communication among team members, fostering a collaborative and supportive work environment.

Researcher/ Writer

PROVINCIAL GOVERNMENT OF ABRA
06.2018 - 04.2019
  • Gathered and organized information for research purposes.
  • Wrote research papers, reports, reviews, and summaries regarding [Area of expertise].
  • Collaborated with interdisciplinary teams to conduct comprehensive studies and generate valuable insights.
  • Performed research into study topics to increase knowledge and to provide valuable contributions.
  • Developed data collection strategies and monitored data quality for optimal research results.
  • Managed multiple research projects simultaneously, ensuring timely completion within budget constraints.

Customer Service Representative

ALORICA PHILIPPINES
09.2017 - 12.2017
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Bachelor of Arts in Communication -

University of Perpetual Help System Laguna
04.2018

Secondary -

Divine Word College of Bangued Abra
03.2010

Skills

  • Good Team player
  • Hard worker
  • Ability to learn new skills
  • Excellent and Versatile in a professional environment
  • Excellent communication skill
  • Excellent in providing good customer service
  • Excellent in operating systems like Microsoft Word & PowerPoint
  • Operations management
  • Staff supervision
  • Customer relations
  • Customer relationship management

Trainings And Seminars Attended

  • English Majister Training - Perpetual Help College Manila 2011
  • Young Men's Christian Association National Congress- Teachers Camp Baguio City 2012
  • National Media Conference- Colegio de San Agustin 2012
  • University of Perpetual Help System Media Congress - Laguna 2012

Applicant Name

Andrei Charles B. Patagui

Extracurricular Activities

Communication Society - President (2017-2018) Communication Society Officer - VP Internal (2013) College of Arts and Sciences Congress - Executive Treasurer (2012) Teatro Perpetual- VP External 2010- 2014 WAGLIT Shortfilm- Asst. Director/Writer/actor Radio and Television Production- Director for Ads MAPAGPALAYA Advocacy Film- Producer BANANAPOCALYPSE- Producer/actor Ang Kalungkutan ng mga Reyna Theater Play- Director/Actor ASUNTO Theater Play- Actor Palanca in my Mind Theater Play- actor ANG GURO the Musicale- Director/Actor Aba Ginoong Mag asawa Theater Play- Actor My Crazy Love "Series"- Actor

Disclaimer

I hereby certify that the above information is true and correct to the best of my knowledge and belief.

Timeline

Operations Supervisor

Everise Ltd. Philippines
08.2023 - 03.2025

Senior Process Associate

Tata Consultancy Services
05.2023 - 08.2023

Public Information Officer

LOCAL GOVERNMENT UNIT OF DANGLAS ABRA
01.2022 - 03.2023

Contact Tracer

DEPARTMENT OF INTERIOR AND LOCAL GOVERNMENT
09.2021 - 12.2021

Customer Expert

IQOR PHILIPPINES
12.2019 - 04.2021

Consultant

SUTHERLAND PHILIPPINES
07.2019 - 12.2019

Researcher/ Writer

PROVINCIAL GOVERNMENT OF ABRA
06.2018 - 04.2019

Customer Service Representative

ALORICA PHILIPPINES
09.2017 - 12.2017

Bachelor of Arts in Communication -

University of Perpetual Help System Laguna

Secondary -

Divine Word College of Bangued Abra

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Andrei Charles Patagui