Andrei Charles Patagui
Binan, Province Of Laguna,LAG
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Everise Ltd. Philippines
08.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Senior Process Associate
Tata Consultancy Services
05.2023 - 08.2023
- Met month-end reporting objectives and deadlines.
- Maintained accurate documentation of processes, facilitating easy reference for internal audits and knowledge transfer.
- Supervised processes to eliminate weak points or bottlenecks in business operations.
Public Information Officer
LOCAL GOVERNMENT UNIT OF DANGLAS ABRA
01.2022 - 03.2023
- Collaborated with internal departments to create consistent messaging across all platforms.
- Improved media relations for the organization, cultivating partnerships with local press outlets.
- Increased public awareness of programs and initiatives through targeted marketing campaigns.
Contact Tracer
DEPARTMENT OF INTERIOR AND LOCAL GOVERNMENT
09.2021 - 12.2021
- Maintained patient confidentiality while managing sensitive personal information during interviews and follow-up communications.
- Demonstrated adaptability by transitioning between different contact tracing software platforms as required, maintaining proficiency in each system.
- Collaborated effectively with a diverse team of public health professionals to streamline contact tracing processes and share best practices.
Customer Expert
IQOR PHILIPPINES
12.2019 - 04.2021
- Demonstrated strong time management skills by effectively handling multiple customer interactions simultaneously while maintaining a high level of service quality.
- Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
- Guided customers through product selection, offering tailored recommendations based on individual needs.
- Documented customer interactions in internal database to maintain complete customer service history.
Consultant
SUTHERLAND PHILIPPINES
07.2019 - 12.2019
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Enhanced communication among team members, fostering a collaborative and supportive work environment.
Researcher/ Writer
PROVINCIAL GOVERNMENT OF ABRA
06.2018 - 04.2019
- Gathered and organized information for research purposes.
- Wrote research papers, reports, reviews, and summaries regarding [Area of expertise].
- Collaborated with interdisciplinary teams to conduct comprehensive studies and generate valuable insights.
- Performed research into study topics to increase knowledge and to provide valuable contributions.
- Developed data collection strategies and monitored data quality for optimal research results.
- Managed multiple research projects simultaneously, ensuring timely completion within budget constraints.
Customer Service Representative
ALORICA PHILIPPINES
09.2017 - 12.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor of Arts in Communication -
University of Perpetual Help System Laguna
04.2018
Secondary -
Divine Word College of Bangued Abra
03.2010
Skills
Good Team player
Positive Thinker
Hard worker
Ability to learn new skills
Excellent and Versatile in a professional environment
Excellent communication skill
Excellent in providing good customer service
Excellent in operating systems like Microsoft Word & PowerPoint
Trainings And Seminars Attended
- English Majister Training - Perpetual Help College Manila 2011
- Young Men's Christian Association National Congress- Teachers Camp Baguio City 2012
- National Media Conference- Colegio de San Agustin 2012
- University of Perpetual Help System Media Congress - Laguna 2012
Applicant Name
Andrei Charles B. Patagui
Extracurricular Activities
Communication Society - President (2017-2018) Communication Society Officer - VP Internal (2013) College of Arts and Sciences Congress - Executive Treasurer (2012) Teatro Perpetual- VP External 2010- 2014 WAGLIT Shortfilm- Asst. Director/Writer/actor Radio and Television Production- Director for Ads MAPAGPALAYA Advocacy Film- Producer BANANAPOCALYPSE- Producer/actor Ang Kalungkutan ng mga Reyna Theater Play- Director/Actor ASUNTO Theater Play- Actor Palanca in my Mind Theater Play- actor ANG GURO the Musicale- Director/Actor Aba Ginoong Mag asawa Theater Play- Actor My Crazy Love "Series"- Actor
Disclaimer
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
Timeline
Customer Service Representative
Everise Ltd. Philippines
08.2023 - Current
Senior Process Associate
Tata Consultancy Services
05.2023 - 08.2023
Public Information Officer
LOCAL GOVERNMENT UNIT OF DANGLAS ABRA
01.2022 - 03.2023
Contact Tracer
DEPARTMENT OF INTERIOR AND LOCAL GOVERNMENT
09.2021 - 12.2021
Customer Expert
IQOR PHILIPPINES
12.2019 - 04.2021
Consultant
SUTHERLAND PHILIPPINES
07.2019 - 12.2019
Researcher/ Writer
PROVINCIAL GOVERNMENT OF ABRA
06.2018 - 04.2019
Customer Service Representative
ALORICA PHILIPPINES
09.2017 - 12.2017
Bachelor of Arts in Communication -
University of Perpetual Help System Laguna
Secondary -
Divine Word College of Bangued Abra
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