Andrea Calvez
Makati Manila
Summary
Guest Experience professional delivering fast, polished service in high-volume customer settings. Handles 41–70 customer chats per day, resolves requests efficiently, and uses persuasive communication to convert 4–8 upsells per shift and support revenue growth. Balances digital communication and discretion while managing 7+ conversations during peak periods.
Overview
1
1
Language
3
3
years of professional experience
Work History
Tattoo Artist
Self, Makati, Manila, Philippines
Makati, Manila
01.2024 - Current
- Enhanced client satisfaction by providing exceptional custom tattoo designs tailored to individual preferences.
- Anticipated design issues and proactively developed solutions to ensure smooth tattooing process.
- Anticipated design issues and proved to be proactive in developing effective solutions.
- Fostered teamwork and created upbeat ambiance, contributing to a positive studio atmosphere.
- Contributed to a positive studio atmosphere by fostering teamwork and creating upbeat ambiance.
- Marketed services and continuously improved skills to attract and retain clients.
Guest Experience
Mad Monkey Manila
01.2024 - 01.2025
- Delivered exceptional customer service by addressing inquiries and cultivating positive guest experiences.
- Interacted with customers in fast-paced environment, efficiently fulfilling requests and enhancing satisfaction.
- Managed multiple interactions at once while maintaining professionalism and discretion.
- Handled multiple interactions simultaneously while upholding professionalism and ensuring guest confidentiality.
Education
General Studies - Humanity and Social Sciences
Biliran Province State University
Biliran ProvinceSkills
Client consultation
Custom design planning
Upselling techniques
Client retention
Social media engagement
Tattoo aftercare
Stencil application
Appointment scheduling
Studio operations
Inventory management
Health & safety compliance
Team coordination
Interests
Backpacking, Tattooing, Socializing
TYPING
- 40 WMP
- 96.5% accuracy
Timeline
Tattoo Artist
Self, Makati, Manila, Philippines
01.2024 - Current
Guest Experience
Mad Monkey Manila
01.2024 - 01.2025
General Studies - Humanity and Social Sciences
Biliran Province State University