Andrea Luz Cruz
Pasig
Summary
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Business Permits in Licensing Office
Pasig City Municipal Hall
- Updated operational records or licensing information using computer terminals.
- Informed customers by mail or telephone of additional steps needed to obtain licenses.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
- Delivered services to customer locations within specific timeframes.
Customer Payment & Collection Support
Probe Philippines
10.2021 - Current
- Listened to customers' questions and concerns to provide answers or responses.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Utilized crisis management techniques to offer corrective solutions and maximize customer satisfaction.
- Offered free products or services to pacify irate or unsatisfied customers.
- Collected customer information and analyzed customer needs to recommend potential products or services.
Education
Bachelor of Science - Entrepreneurship, Magna Cum Laude
Polytechnic University of The Philippines
Manila 04.2001 -
Accountancy And Business Management, With Honors -
Polytechnic University of The Philippines
Manila 04.2001 -
Skills
Legal Documentation & Financial Report Analysis
Timeline
Customer Payment & Collection Support
Probe Philippines
10.2021 - Current
Bachelor of Science - Entrepreneurship, Magna Cum Laude
Polytechnic University of The Philippines
04.2001 -
Accountancy And Business Management, With Honors -
Polytechnic University of The Philippines
04.2001 -
Business Permits in Licensing Office
Pasig City Municipal Hall
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