Andrea M. Germina
Admin Assistant/ Customer Service Representative
Taguig City
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
2
2
Languages
3
3
years of professional experience
Work History
Customer Service Representative
ATC Healthcare
02.2026 - 07.2026
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed orders and managed customer accounts using CRM software to ensure accuracy.
- Assisted in training new team members on company policies and service protocols.
- Collaborated with cross-functional teams to streamline service processes and enhance customer satisfaction.
- Developed knowledge base articles to improve self-service support options for customers.
Policy Administrator
Alliedbankers.insurance Corp.
09.2025 - 02.2026
- Processed and reviewed insurance policy applications for compliance with company standards.
- Coordinated communication between clients and underwriters to streamline policy issuance.
- Assessed policyholder inquiries, providing accurate information and solutions to enhance customer satisfaction.
- Maintained detailed records of policy transactions in the management system for auditing purposes.
SALES ASSITANT/Head Cashier
Ace Hardware
09.2023 - 05.2025
- Throughout my journey I learned that experiences is the best mentor, I therefore realized that working is challenging but at the same time it's fulfilling.
- I learned to have good relationship between my colleagues.
- Processed transactions accurately using point-of-sale systems.
- Maintained organized merchandise displays to attract customer interest.
- Collaborated with team members to achieve daily sales goals effectively.
- Managed stock levels and assisted in inventory management tasks.
- Provided training support to new sales staff on store procedures.
- Assisted customers with product inquiries, enhancing overall shopping experience.
Education
Bachelor of Elementary Education - General Education
College of Mary Immaculate
Poblacion, Pandi, Bulacan01-2023
Senior High School - undefined
Lagta, National High School
Lagta, Baleno, Masbate01-2018
Skills
Verbal and Nonverbal communication skills
Time Management
Microsoft Word
Microsoft PowerPoint
Canva Editing
Microsoft Excel
Creativity
Team work
Adaptability
Interpersonal Communication
Leadership skills
Customer service
Active listening
Critical thinking
Data entry
Accomplishments
- Documented and resolved issues which led to better accomplishment.
Timeline
Customer Service Representative
ATC Healthcare
02.2026 - 07.2026
Policy Administrator
Alliedbankers.insurance Corp.
09.2025 - 02.2026
SALES ASSITANT/Head Cashier
Ace Hardware
09.2023 - 05.2025
Senior High School - undefined
Lagta, National High School
Bachelor of Elementary Education - General Education
College of Mary Immaculate