ANDREA MARTIN GUDANI
BILLING SUPERVISOR
RAFAEL TARLAC CITY
Summary
Veteran Billing Supervisor bringing 11 years of experience and familiarity with Hospital billing unit organizational needs. Versed in solving both simple and complex problems with resourceful and adaptable approach.
Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements, and business correspondence.
Overview
11
11
years of professional experience
Work History
Billing Supervisor
TARLAC DOCTORS MEDICAL CENTER
09.2020 - Current
- Collaborated closely with other departments, fostering strong working relationships to expedite resolutions of cross-functional issues impacting revenue collection.
- Implemented and maintained a comprehensive billing database, ensuring accurate data storage for easy retrieval and analysis.
- Oversaw the proper allocation of payments received from various sources, ensuring accurate posting to relevant accounts and facilitating efficient reconciliations at monthend.
- Oversaw financial operations, producing invoices, processing payments and preparing deposits.
BILLING/HMO/PHILHEALTH PERSONNEL
LOVING MOTHER GENERAL HOSPITAL
05.2017 - 10.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Billing Clerk
Jecsons Medical Center
08.2013 - 04.2017
- Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
- Executed billing tasks and recorded information in company databases.
- Managed invoicing and payment processing operations.
- Generated daily, weekly and monthly reports for billing department.
- Processed customer invoices, credit memos and payments within established timelines.
Education
Bachelor of Science - Financial Management
TARLAC STATE UNIVERSITY
Tarlac City, Province Of Tarlac, Philippines 04.2001 -
High School Diploma -
TARLAC NATIONAL HIGH SCHOOL
Tarlac City, Province Of Tarlac, Philippines 04.2001 -
SAN NICOLAS ELEMENTARY SCHOOL
Tarlac City, Province Of Tarlac, Philippines 04.2001 -
Skills
Reporting skills
Timeline
Billing Supervisor
TARLAC DOCTORS MEDICAL CENTER
09.2020 - Current
BILLING/HMO/PHILHEALTH PERSONNEL
LOVING MOTHER GENERAL HOSPITAL
05.2017 - 10.2019
Billing Clerk
Jecsons Medical Center
08.2013 - 04.2017
Bachelor of Science - Financial Management
TARLAC STATE UNIVERSITY
04.2001 -
High School Diploma -
TARLAC NATIONAL HIGH SCHOOL
04.2001 -
SAN NICOLAS ELEMENTARY SCHOOL
04.2001 -
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