Kurt Russell John F. Valdez
Manila,Philippines
Summary
A highly adaptable and customer-focused professional with experience in customer service, travel advising, and billing support. Skilled in problem solving, critical thinking, and using analytical tools enhance customer satisfaction. A quick learner with a strong ability to handle diverse customer needs and work in fast-paced environments. Goal-oriented executive offering years of progressive business experience. Decisive and hardworking associate with in-depth understanding of complex business issues, policy development and process updates. Demonstrated success in operations, team and change management.
Overview
7
7
years of professional experience
Work History
Senior Executive Officer
Hexaware
Taguig City, Philippines
01.2025 - 12.2025
- Schedule patient appointment, procedures, and follow up.
- Coordinate availability of physicians, rooms, and medical equipment.
- Minimize wait time and double booking.
- Help ensure patients are seen on time and care is not delayed.
Patient Executive
Vee Healthtek PH.
Pasig City, Philippines
01.2024 - 06.2024
- Managed customer inquiries and billing concerns, ensuring accurate and timely resolutions.
- Assisted in processing payments and handling account discrepancies.
- Provided technical support for billing-related issues, demonstrating strong problem-solving and communication skills.
- Delivered high level of service to customers in effort to build upon future relationships.
Customer Travel Advisor
Trip.com Group
Taguig City, Philippines
06.2022 - 09.2023
- Delivered personalized travel recommendations and booking services to customers.
- Ensured customer satisfaction through proactive communication and problem resolution.
- Guided travel regulations, policies, and promotions.
- Advised clients on travel documentation requirements, including visas and passports, for seamless international travel.
Customer Service Representative II
Telus International Philippines
Taguig City, Philippines
03.2021 - 06.2022
- Escalated complex inquiries to the appropriate department, ensuring prompt resolutions.
- Demonstrated excellent customer service skills, maintaining high satisfaction ratings.
- Provided support for host and guest, ensuring smooth transactions.
- Assisted in managing reservations, cancellations, and booking inquiries.
- Played a key role in maintaining high levels of user satisfaction and resolving complaints.
- Addressed customer service enquires quickly and accurately.
Retention Specialist
Concentrix
Mandaluyong , Philippines
05.2019 - 12.2020
- Worked with customers to resolve service concerns and promote customer loyalty.
- Managed retention strategies for high-value accounts and ensured continued service subscriptions.
- Delivered tailored solutions to address customer needs, reducing churn rates.
- Engaged with customers to better understand needs and deliver excellent service.
Education
Bachelor of Science - Hospitality Management
Villagers Montessori College
Quezon City2024
Skills
- Customer retention
- Billing resolution
- Technical support
- Problem solving
- Communication skills
- Service excellence
- Team collaboration
- Conflict resolution
- Innovative thinking
- Customer service excellence
- Time-management
- Decision making
- Active listening
- Adaptive leadership
- Relationship-building
- Product knowledge
- Time efficiency
- Critical-thinking
OJT
- ArdenHills Suites Corporation
1 Scout Albano St. South Triangle, Quezon City
- Front Office Associate / Concierge/Bellman
- September-December 2024 (500 Hours)
References
- King Vhon Emil Solito ( Team Leader )
kingvhon9@gmail.com
0921-702-7397
- Reynald Quiban ( Team Leader)
daganganr@gmail.com
0993-525-7495
- Gian Carlo Bravo ( Support )
gianbravo02@gmail.com
0909-584-2326
- Leomar De La Torre ( Quality Analyst )
leomard49@gmail.com
0951-895-6258
- Andrea Mariae Yamzon ( Colleague )
andreaymzn@gmail.com
0927-371-1914
Timeline
Senior Executive Officer
Hexaware
01.2025 - 12.2025
Patient Executive
Vee Healthtek PH.
01.2024 - 06.2024
Customer Travel Advisor
Trip.com Group
06.2022 - 09.2023
Customer Service Representative II
Telus International Philippines
03.2021 - 06.2022
Retention Specialist
Concentrix
05.2019 - 12.2020
Bachelor of Science - Hospitality Management
Villagers Montessori College