ANDREA MAE ROSANO
Cabatuan
Summary
An independent and self-motivated person towards work whom giving the best that I can with proven and tested skills, talent and an experiences when it comes on any job. A quick learner and upbeat person who also thrives on challenges.
Friendly and approachable, with strong organizational and multitasking skills. Possesses foundational knowledge in administrative tasks and proficient in using office software applications. Committed to supporting team and enhancing overall efficiency through effective communication and problem-solving abilities.
Overview
3
3
years of professional experience
Work History
Student Assistant
UPV
Iloilo
10.2023 - Current
- Completed clerical tasks such as filing, copying, running for some errands, supporting the coordination of department events and distributing documents.
- Organized and maintained departmental files, ensuring all documents were sorted and filed correctly for easy retrieval.
Intern
LandBank Janiuay
Janiuay, Province Of Iloilo, Philippines
06.2025 - 07.2025
- Collaborated with colleagues to streamline communication processes within the department.
- Gathered, organized and input information into digital database.
- Learned to utilize software tools for tracking project progress efficiently.
- Adapted quickly to new challenges, ensuring smooth workflow transitions.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and other documents.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to rules.
- Contributed to a positive team environment by collaborating with some certain tasks and activities.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
Customer Service Representative
Inspiro
Iloilo
04.2022 - 09.2022
- Assist and provide customers with their inquiries, concerns or issues.
- Able to navigate on the internet.
- Resolve customer inquiries/concerns via chat and email.
- Delivered verbal communications and provide solutions to client needs.
- Possessed excellent written and oral communication skills.
- Consistently met all compliance, regulations, and service metrics.
Education
BS - Management
University of the Philippines
09.2025
Skills
- Attention To Detail
- Problem Solving
- Time Management
- Adaptable
- Communication
- Strong work ethic and dependable
- Accountable
- Teamwork
- Costumer Assistance
References
Jo-an, Ferrer Intano, Customer Service Representative, Pavia, Iloilo
OBJECTIVES
- To develop my skills in communication and problem-solving, while contributing to the bank’s customer satisfaction goals.
- To gain practical experience in the banking industry and develop my skills.
- To learn about the operations and procedures of a bank.
- To apply my academic knowledge in a practical setting and gain valuable experience in the banking industry.
Timeline
Intern
LandBank Janiuay
06.2025 - 07.2025
Student Assistant
UPV
10.2023 - Current
Customer Service Representative
Inspiro
04.2022 - 09.2022
BS - Management
University of the Philippines