Hi, I’m
ANDREA CANLAS
PIT OFFICER II
Angeles City, Province Of Pampanga,PAM
Summary
Dynamic professional with extensive experience at Philippine Amusement and Gaming Corporation, excelling in project coordination and team leadership. Proven track record in enhancing operational efficiency and compliance, while fostering a collaborative environment. Skilled in risk management and strategic planning, contributing to increased guest satisfaction and revenue growth.
Community-oriented Officer comfortable working in high-stress situations and coordinating emergency responses. Seasoned team leader with unrelenting dedication to keeping community safe and secure. Proactive about using proper protocols while on duty and interacting with community contacts.
Observant and committed to protecting people and property and maintaining law and order. Well-versed in conflict resolution, crime scene investigation and firearms operations. Dutiful and diligent individual with solid history of achievement in policing and leadership.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
30
years of professional experience
10
Certifications
1
Language
Work History
PHILIPPINE AMUSEMENT AND GAMING CORPORATION
PIT OFFICER II
11.1995 - Current
Job overview
- Assisted in daily operations by supporting team members in routine tasks.
- Developed understanding of safety protocols and procedures within the workplace.
- Participated in training sessions to enhance skills and knowledge of tools and systems.
- Collaborated with colleagues to streamline workflow and improve efficiency.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Improved department efficiency by streamlining and implementing policies and processes.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Delivered high-quality training programs, enhancing employee skill sets and contributing to professional development efforts.
- Mentored junior officers, providing guidance and support to foster professional development and career progression.
- Increased operational efficiency by conducting regular training sessions for junior officers.
- Increased awareness and preparedness for potential threats by developing comprehensive training materials for new recruits.
- Educated staff on organizational mission and goals to help employees achieve success.
- Developed effective improvement plans in alignment with goals and specifications.
PHILIPPINE AMUSEMENT AND GAMING CORPORATION
ACTING PIT MANAGER
05.2019 - 07.2022
Job overview
- Oversaw daily operations ensuring compliance with gaming regulations and safety protocols.
- Managed team performance through effective training and mentoring of staff.
- Developed and implemented operational strategies to enhance guest experience and service efficiency.
- Enforced gaming policies and procedures to maintain integrity and security of operations.
- Fostered a positive work environment promoting teamwork and employee engagement.
- Maintained detailed knowledge of gaming laws and regulations, staying up-to-date on changes impacting the industry.
- Facilitated staff development through comprehensive training programs, resulting in increased employee performance and guest satisfaction.
- Increased casino revenue by effectively managing table games and ensuring optimal customer satisfaction.
- Implemented effective performance evaluations for staff members, providing constructive feedback and opportunities for growth.
- Ensured game integrity, closely monitoring gameplay to detect potential cheating or irregularities.
- Reduced conflict resolution times by implementing clear communication channels and effective problem-solving techniques.
- Enhanced player loyalty with personalized service, fostering strong relationships with high-value clients.
- Assisted in developing strategies for attracting new customers, increasing overall casino patronage rates.
- Maintained a safe gaming environment for both employees and patrons through strict adherence to company policies and industry regulations.
Education
ANGELES UNIVERSITY FOUNDATIONAngeles City, Province Of Pampanga, Philippines
Master of Public Administration from Political Science And Government
04.2001
WESLEYAN UNIVERSITY-PHILIPPINESCabanatuan City, Province Of Nueva Ecija, Philippines
Bachelor of Accountancy from Business Accountancy
04.2001
Skills
Project coordination
Certification
Gaming Skills Upgrading Program for All Games
Languages
English
Advanced (C1)
Korean
Beginner (A1)
Timeline
Artificial Intelligence
05-2025
Gender and Development
02-2025
Gender Mainstreaming Concepts and Strategies
08-2024
Safety Awareness Lecture
04-2024
Bomb Threat Awareness and Management Seminar
04-2024
Basic Conversational Korean
05-2022
ACTING PIT MANAGER
PHILIPPINE AMUSEMENT AND GAMING CORPORATION
05.2019 - 07.2022
Quality Management System Training
07-2018
First-Level Leaders' Training Course
04-2013
Financial Wellness Workshop
02-2011
Gaming Skills Upgrading Program for All Games
06-2002
ANGELES UNIVERSITY FOUNDATION
Master of Public Administration from Political Science And Government
04.2001
WESLEYAN UNIVERSITY-PHILIPPINES
Bachelor of Accountancy from Business Accountancy
04.2001
PIT OFFICER II
PHILIPPINE AMUSEMENT AND GAMING CORPORATION
11.1995 - Current