Summary
Work History
Education
Skills
Interests
Timeline
AdministrativeAssistant
ANDRE TEVES

ANDRE TEVES

CALL CENTER
Dasmarinas, Province Of Cavite,CAV

Summary

Dynamic security professional with experience at Securitas Security Services, skilled in emergency management and self-defense techniques. Proven track record in enhancing safety protocols and achieving high customer satisfaction in call center roles. Strong communicator adept at adapting to evolving challenges while maintaining a focus on team success and individual accountability.

Work History

Security Guard Officer

Securitas Security Services
09.2025 - 02.2026
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Permitted entry with escort for approved persons into secure locations.
  • Actively participated in ongoing professional development opportunities to stay current with evolving industry trends.
  • Checked and verified photo identification prior to granting facility access.

Outbound Call Center Agent

Iqor Philippines
02.2023 - 07.2025
  • Conducted follow-up calls to gauge customer satisfaction levels and identify opportunities for upselling or cross-selling services.
  • Achieved high conversion rates through skillful negotiation tactics applied throughout the sales funnel stages.
  • Provided personalized support by addressing each caller''s needs based on their unique circumstances, preferences, or challenges faced during the interaction process.
  • Implemented feedback from supervisors to continually improve call quality and overall performance.
  • Enhanced team performance with consistent attainment of individual and group targets.
  • Generated leads for the sales team by identifying potential customers through targeted outbound calls.

ARWEB

CSR
10.2020 - 01.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.

Education

Bachelor of Arts - MECHANICHAL

EMILIO AGUINALDO COLLEGE
Dasmarinas, Province Of Cavite, Philippines
04.2001 -

Skills

Self-defense techniques

CCTV monitoring

Emergency management

Surveillance techniques

Interests

WATCHING MOVIES

Timeline

Security Guard Officer

Securitas Security Services
09.2025 - 02.2026

Outbound Call Center Agent

Iqor Philippines
02.2023 - 07.2025

ARWEB

CSR
10.2020 - 01.2021

Bachelor of Arts - MECHANICHAL

EMILIO AGUINALDO COLLEGE
04.2001 -

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ANDRE TEVESCALL CENTER