ANDRA CAMILLE B. CAGAT
Dacal, Sanchez-Mira, Province Of Cagayan
Summary
Dynamic Account Specialist and Computer Engineer intern with a proven track record at Alorica and DepEd. Excelled in enhancing client satisfaction and developing customized financial solutions. Skilled in account administration, customer relationship development, and basic programming languages. Demonstrated strong communication and problem-solving abilities, ensuring innovative technical solutions for diverse client needs.
Overview
2
2
years of professional experience
Work History
Account Specialist
Alorica
09.2024 - Current
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Completed routine and complex account updates to resolve problems.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Developed customized financial solutions for clients, addressing their unique needs and concerns.
- Analyzed financial data and generated accurate, insightful reports for management.
Computer Engineer (INTERSHIP)
DepEd
07.2023 - 09.2023
- Created website for DEPED Client Appointment System ( for client faster and easier booking), website for Teachers Health Card and website for Oral Health Examination Record for Teaching and Non- Teaching Personnel of Batac Ilocos Norte
- Trouble shoots Personal Computers for High Schools Students of Batac
- Installing routers and Wifi for elementary Schools
- Led software development in multi-application, multi-server, and hosted environments.
- Conducted system operation verification testing (SOVT) on system hardware.
- Collaborated with cross-functional teams to design and implement innovative technical solutions for clients'' needs.
- Built databases and table structures for web applications.
Education
Bachelor of Science - Computer Engineering
MARIANO MARCOS STATE UNIVERSITY
Batac City, Province Of Ilocos Norte, Philippines07-2024
Skills
- Account administration
- Customer relationship development
- Document management
- Microsoft office proficiency
- Basic programming languages like C, C#, PHP, Java, JavaScript/HTML/CSS, and Python
- Basic Troubleshooting Abilities
- Experience with databases (MySQL and MongoDB)
- Experienced with Arduino, Xilinx and Raspberry Pi
- Strong Communication
- problem solver
- PCB Etching :fabrication, layout, and design
Timeline
Account Specialist
Alorica
09.2024 - Current
Computer Engineer (INTERSHIP)
DepEd
07.2023 - 09.2023
Bachelor of Science - Computer Engineering
MARIANO MARCOS STATE UNIVERSITY
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