Ancie Borja

• Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
• Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
• Answered constant flow of customer calls with minimal wait times.
• Responded to customer requests for products, services, and company information.

· Served customers in a friendly, efficient manner following outlined steps of service.

· Conducted research, gathered information from multiple sources and presented results.

• Completed minor preventative maintenance and mechanical repairs on equipment
• Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion
• Delivered exceptional level of service to each customer by listening to concerns and answering questions
• Resolved conflicts and negotiated mutually beneficial agreements between parties
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

· Adhered to social distancing protocols and wore mask or face shield at all times.

· Proved successful working within tight deadlines and fast-paced atmosphere.

· Delivered exceptional level of service to each customer by listening to concerns and answering questions.

· Resolved conflicts and negotiated mutually beneficial agreements between parties.

· Used Microsoft Word and other software tools to create documents and other communications.