Anber Santos
Caloocan City, Metro Manila
Summary
Dynamic Office Administrator with proven expertise at Dubai Courts, excelling in time management and administrative support. Enhanced office efficiency through effective communication and meticulous recordkeeping. A strong collaborator, I fostered team morale and improved customer satisfaction, leveraging empathy and problem-solving skills to resolve complex issues and drive positive outcomes.
Overview
8
8
years of professional experience
Work History
Office Administrator
Dubai Courts
01.2024 - 04.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
Customer Service Supervisor
IBEX Global
09.2020 - 12.2023
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Customer Service Representative
Sitel Philippines
09.2018 - 03.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
The Results Companies
07.2017 - 08.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Sales Consultant
Alorica Philippines
12.2016 - 07.2017
- Collaborated with cross-functional teams to ensure seamless customer experience across all channels.
- Introduced new products to customers, driving product awareness and increasing overall sales.
- Developed long-lasting relationships with clients, promoting repeat business and loyalty.
Education
Tourism And Hospitality Managemen - Tourism And Hospitality Management
Pacific Link College
04-2025
Medical Administration - Medical Administration
Nucleus Training Institute
05-2024
High School Diploma -
Baler National High School
Pingit Baler Aurora04-2014
Skills
- Time management
- Office administration
- Administrative support
- Database entry
Timeline
Office Administrator
Dubai Courts
01.2024 - 04.2025
Customer Service Supervisor
IBEX Global
09.2020 - 12.2023
Customer Service Representative
Sitel Philippines
09.2018 - 03.2020
Customer Service Representative
The Results Companies
07.2017 - 08.2018
Customer Sales Consultant
Alorica Philippines
12.2016 - 07.2017
Tourism And Hospitality Managemen - Tourism And Hospitality Management
Pacific Link College
Medical Administration - Medical Administration
Nucleus Training Institute
High School Diploma -
Baler National High School
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