Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic
Ana Mie Gitano

Ana Mie Gitano

Taguig City,Philippines

Summary

Experienced in handling customer queries with a friendly and professional approach. Thrive in fast-paced environments, ensuring customer satisfaction through clear communication and problem-solving—Excel in building rapport and resolving issues efficiently.

Overview

9
9
years of professional experience

Work History

Data Entry

Liveware
Makati City, Philippines
05.2026 - 08.2026
  • Processed client data entry tasks with meticulous accuracy and attention to detail, supporting data integrity.
  • Handled reports to keep records current and accurate.
  • Managed client and property emails, ensuring timely responses to all queries.

Customer Care Representative

Harte Hanks
Taguig, Philippines
11.2025 - 05.2026
  • Handled customer service inquiries via phone, ensuring timely and accurate responses to questions and concerns, enhancing customer satisfaction.
  • Maintained detailed records of customer interactions to facilitate effective follow-up and improve service delivery.

Customer Success Representative

Alorica
Makati, Philippines
06.2024 - 07.2025
  • Handled a US-based financial account, providing excellent customer service by addressing inquiries and resolving concerns related to the credit card account.

Debt Collection Specialist

Altair Global Solutions
Mandaluyong, Philippines
12.2023 - 06.2024
  • Managed debtor accounts, ensuring accuracy of debt information and facilitating effective repayment or settlement solutions in compliance with company and regulatory standards.

Verification Officer

Cash Mart Asia Lending Inc.
Taguig, Philippines
03.2017 - 12.2023
  • Responsible for managing and verifying new and existing client information, ensuring all data was accurate, complete, and properly recorded to support a smooth loan process and maintain data integrity.

Education

Bachelor of Science - Office Administration

Taguig City University
Taguig City
01-2008

Secondary Education

Signal Village National High School
Taguig City
01-2007

Skills

  • Fast, accurate data entry
  • Data management
  • Customer relationship management
  • Problem solving

Interests

  • Reading
  • Cooking
  • Travelling

Timeline

Data Entry

Liveware
05.2026 - 08.2026

Customer Care Representative

Harte Hanks
11.2025 - 05.2026

Customer Success Representative

Alorica
06.2024 - 07.2025

Debt Collection Specialist

Altair Global Solutions
12.2023 - 06.2024

Verification Officer

Cash Mart Asia Lending Inc.
03.2017 - 12.2023

Bachelor of Science - Office Administration

Taguig City University

Secondary Education

Signal Village National High School
Ana Mie Gitano